Help Desk Analyst

Spectraforce Technologies Inc

Job Title: Help Desk Analyst

Hours: M-F 7am - 4pm CST

Location: TX-Richardson-1680 N. Glenville D - Remote

Duration: 12 months - Goal is to convert as long as headcount gets approved

Why is this role open? (Coverage, looking for perm, etc.)
Backfilling an open role

Overview of Work Environment/Client Nuances:
Role is customer service based, but some IT experience is needed
Call center

Team Overview:
Mostly independent work, but will have other team members to assist if needed

Resource's typical working day:

30-40 calls/day
Assisting with service calls
Software issues
Login issues
Technical issues
Mobile device issues

Licenses/Certifications:

n/a

Must Have Skills:

Help desk technical experience
Technical skills

Resolving technical issues

? Email
? Login
? Office 365

Nice to have skills:

Multi-factor authentication experience
Knowledge on how to fix computers
Desktop support

Soft Skills:

Great customer service
Ability to walk people step by step through problem solving

Years of Experience:
2+ years

Education

H.S. diploma or GED

Software skills:

Office 365 Suite
iOS experience preferred

Interview Process:

1st round culture interview (Teams)
2nd round technical interview (Teams)

Apply

Vacancy posted 1 day ago

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