Syngo Service Manager (Digital & Automation)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The syngo Service Manager acts as the on-site operational owner and first-line support lead for advanced visualization (syngo.via) and Digital & Automation imaging applications. This role ensures system stability, clinical productivity, and effective coordination between clinical users, customer IT, and Siemens support organizations.

Key Responsibilities

• Act as primary point of contact and first-line support for syngo.via users

• Resolve common issues and escalate complex cases with structured diagnostics

• Monitor system health, connectivity, and data flows (DICOM/HL7)

• Perform application-level administration including user access and configuration

• Support radiology and cardiology workflows and provide end-user support

• Coordinate with clinical teams, IT, and Siemens service organizations

• Assist with upgrades, integrations, and training initiatives

• Support project coordination and continuous improvement efforts

• Track KPIs such as uptime, incident response, and user adoption

What This Role Is (and Isn’t)

• Ensures systems are operational and users productive

• Acts as coordination and workflow enablement lead

• Does not replace customer IT

• Does not perform deep server or network troubleshooting

Required Qualifications

• 3+ years experience in healthcare IT or medical imaging

• Knowledge of DICOM, HL7, PACS/VNA concepts

• Experience working with clinical users and workflows

Preferred Qualifications

• Experience with syngo.via or Siemens D&A portfolio

• Hybrid clinical and IT background

• Experience in enterprise imaging environments

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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