(USA) Merchandising Lead

Position Summary Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Assists management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines. Supports the Open Door Policy, participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility, organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork logs and other required documentation according to company policies and procedures. Maintains safety of the facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, and disposing of hazardous materials according to company steel standard guidelines, and correcting and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures, including handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high‑shrink merchandise. Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures, merchandising area categories and stocking zoning, and cleaning all departments. Oversees the picking and staging of club pick‑up orders throughout the day and ensuring products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling how to adapt to change or new challenges. Respect the Individual Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; and helps to attract the best talent. Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping develop and mentor others, and recognizes others’ contributions and accomplishments. Act with Integrity Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent. Serve our Customers and Members Delivers results while putting the customer first. Makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence Displays curiosity and a desire to learn; takes calculated risks and demonstrates courage and resilience. Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Compensation The hourly wage range for this position is $21.00 to $29.00.* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Must be 18 years of age or older. 6 months of retail experience and 6 months of customer service experience. Preferred Qualifications Leading a team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others. Employment Location Primary Location: 1750 SW GATLIN BLVD, PORT ST LUCIE, FL 34953‑2777, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr