Telecommunications Officer

Job Description

Job Description

Join the City of Pharr as a Full-Time Telecommunications Officer and be at the forefront of innovative public service! This onsite position offers a dynamic work environment where you can make a significant impact on our community through effective communication and problem-solving. With an annual pay of $37,300.00 , this role provides a stable income while allowing you to engage directly with citizens and address their needs. You will have the opportunity to work alongside an energetic team that values customer-centricity and forward-thinking solutions. If you're passionate about enhancing community relations and thriving in a professional setting, this is the perfect opportunity to showcase your skills in beautiful Pharr, TX.

You will be provided great benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Elevate your career and be part of a company that prioritizes innovation in the city and county industry! Apply today!

As a Telecommunications Officer at the City of Pharr, you will play a crucial role in ensuring public safety by responding to all incoming emergency and non-emergency calls through telephone and the E9-1-1 system. This position involves answering forwarded lines from Public Utilities and Public Works after hours, addressing citizens' requests, and coordinating with necessary crews to provide timely assistance. You will maintain constant radio communication with emergency service personnel, ensuring efficient operations during critical situations. Additionally, you will uphold accuracy and confidentiality by maintaining police reports and documenting major offenses and property thefts. Your responsibilities will also include conducting specialized data entry into secured computerized frameworks, highlighting your attention to detail and professionalism in supporting the city's safety and operational functions.

To excel as a Telecommunications Officer with the City of Pharr, candidates must possess a robust set of skills essential for managing diverse responsibilities effectively. Strong computer skills are vital for navigating complex software programs, networking functions, and technical equipment, including telephone systems, radios, and the E9-1-1 system. Organizational abilities will help you prioritize tasks and manage multiple responsibilities in a fast-paced environment. Excellent communication skills are necessary for interacting with the public and emergency service personnel, while the capacity to learn communications codes and signals will enhance operational efficiency.

Timeliness is crucial; you must report to work punctually and deliver duties promptly. Additionally, effective decision-making in alignment with established procedures and policies is key, as well as the ability to comprehend and apply the meanings of relevant terminology to ensure clarity and safety in all communications.

Knowledge and skills required for the position are:

• Possess strong computer skills, organization skills, communications skills, and multi-tasking skills.
• Efficiently operate complex computer programs and networking functions, telephone equipment, radios, recording devices, E9-1-1 system, weather systems and other technical equipment.
• Ability to learn communications codes and signals.
• Ability to report to work on time and perform duties on a timely fashion.
• Ability to make decisions in accordance with established procedures and policies.
• Ability to understand meanings of words and ideas associated with them and to use them effectively.

If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.