Information Technology Support Engineer

Full-time

Franklin Fitch

Senior IT Support Engineer

Miami, FL (Onsite)

Full-Time

A leading publicly traded organisation is seeking a Senior IT Support Engineer to provide high-touch technology support to the end users in the office and supply chain floor.

Key Responsibilities

Deliver white-glove IT support to senior executives and executive assistants
Serve as a senior escalation point for complex desktop, mobility, and end-user issues
Support a global workforce across office, remote, and travelling users
Manage onboarding, offboarding, device provisioning, and user access requests
Participate in an on-call rotation supporting business-critical and executive technology needs
Maintain executive-ready spare devices and coordinate rapid device replacements when required
Provide AV and conferencing support for board meetings, leadership events, and critical business presentations
Administer and support Microsoft 365, Entra ID, Intune, Windows 11, Apple devices, and endpoint management platforms

Required Experience

Experience with: Endpoint Management, Office 365, IAM, Intune, Networking, Automation
Experience troubleshooting Autopilot
Experience working in an office and/or shop floor environment
Ability to work as an individual contributor
Experience working across Tier 1 - Tier 3 level tickets

Apply

Vacancy posted 20 hours ago

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