Wireless Technical Support Engineer

Technical Support EngineerINTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market domains.Our mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.About the Role: We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA. The successful candidate will work directly with hardware & software in both lab and customer-site environments, supporting link commissioning, network integration, and troubleshooting throughout the product lifecycle.ResponsibilitiesProvide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to microwave (MW) and millimeter-wave (mmW) systems and related network protocolsTravel to customer sites to supervise the installation, alignment and commissioning of trial systems and train customer engineers to install and operate our wireless solutionsManage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practicesCollaborate with internal engineering and R&D teams on escalations and product improvement to resolve complex technical challenges and enhance customer service experienceLiaise directly with customer engineering teams to communicate findings and resolutions and prepare technical documentation and reports using Microsoft Office and SQLInvestigating and resolving throughput and performance issues reported on deployed wireless links Intracom Telecom