Brand Insights & Client Services Manager

Salary Range: $79,100 - $131,900 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Job Details Manager, Client Service (Brand) Locations: Chicago, IL; Detroit, MI; Norwalk, CT; New York, NY; Atlanta, GA. Primary Objective Delivery of high-quality/high-impact Brand insights and analytics solutions. Scope of Role Delivery of strategic brand insights & analytics projects, including brand performance measurement and other strategic projects such as market structures, consumer & demand segmentations, consumer journey mapping, brand stretch/extension, portfolio strategy, brand architecture, foundational brand assessment, brand positioning/refresh, etc. Responsible for ownership of specific phases or discrete work processes on projects. Responsible for execution of work products including questionnaires and reporting on medium-low complexity accounts, while supporting higher complexity projects. Actively participates in client design and questionnaire discussions. Provides input into development of questionnaire, sample design and analytic plan. Provides support and guidance for 1-2 junior project team members on most projects. Serves as a go-to for new team members who have questions. Builds own skills through training, asking questions, and supporting team members. Conducts data analysis, insights generation, critical and analytical thinking; leads team through initial rounds of reporting and preliminary report. Manages timelines and quality of work products, working with internal departments and clients to achieve successful outcomes following solution and industry best practices. Identifies and solves project issues as they arise. Performs in-depth quality checks at various stages of the research to ensure accuracy. Seeks opportunities to support proposal development, customizing proposals with guidance from senior team members. Optimizes efficiency of delivery without sacrifice of quality. Challenges the status quo, looks for opportunities to improve, automate, streamline processes. Builds an understanding of Brand capabilities, solutions, and analytic methods; works to build brand expertise. Embraces culture, actively participates in other activities or workstreams outside of project work (e.g., ERG/social community meetings/activities/trainings). Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas. Essential Knowledge & Experience 2+ years of professional experience in similar capacity or MMR program graduate; market research experience preferred, with exposure to quantitative methodologies. Strong process and time‑management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred. Proficient computer skills in Microsoft Office tools and ability to master other needed business tools such as SPSS, Survey Reporter, data‑management / cross‑tab tools and other proprietary tools. Strong detail‑orientation with ability to manage multiple work streams and among multiple teams. Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving. Natural curiosity, can‑do attitude, driven and able to take initiative. Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines. Essential Skills & Capabilities Communication Clear and effective written and verbal communication skills. Confidently delivers messages and exemplifies core values. Technical / Analytical Working knowledge of marketing research methods, tools, and science. Demonstrates understanding of various industry solutions. Demonstrates technical leadership for maximum client impact. Benefits Medical plans with comprehensive, affordable coverage for a range of health services. Health Savings Account / FSA. Dental, Vision and benefits to cover unique healthcare needs. Wellness program. 401(k) with match. Tuition reimbursement. Commuter benefits. Unlimited PTO. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr Kantar