Customer Service Fitment Specialist

Seat Cover Solutions started in a college dorm room in 2023, founded by two lifelong best friends with a shared vision to build something meaningful from the ground up. What began as a scrappy idea fueled by grit and ambition has grown into a national brand selling over 60,000 seat covers every year — and we’re just getting started. Everyone on our team plays an important role, and we believe the best results come when people take ownership of their work and celebrate wins together. We’re looking for people who are hungry to learn, excited by opportunity, and ready to contribute. If you embrace challenges, take pride in your work, and want to be part of a team that’s building something bigger every day, you’ll fit right in at Seat Cover Solutions. What You'll Be Doing Fitment and Product Support Serve as the primary point of contact for customer fitment questions and issues, using vehicle details, photos, measurements, and other information to determine the appropriate product and solution. Troubleshoot fitment concerns and determine the appropriate resolution, including replacement, adjustment, additional guidance, or escalation when needed. Clearly communicate product compatibility, fitment expectations, and installation considerations to customers. Identify recurring fitment issues and share trends and product feedback with the appropriate team members. Customer Service Respond promptly and professionally to customer inquiries via: Phone, including sales-related calls Email Social media (Facebook, Instagram, TikTok, YouTube) Direct Messages (DMs) Post comments Maintain accurate and detailed records of customer interactions, fitment information, orders, and resolutions. Occasionally assist with the installation of custom seat covers for customers visiting the facility. Learn and follow Seat Cover Solutions' installation procedures and quality standards. Assist with preparing vehicles and products for installation and ensure completed installations meet company expectations. Communicate with customers during the installation process when questions or concerns arise. Teamwork and Continuous Improvement Collaborate with team members to resolve complex fitment and customer issues. Share customer feedback and identify recurring fitment, product, or process issues. Adapt to evolving business needs and take initiative with new responsibilities, processes, systems, and other duties as assigned. What You Should Have 1+ years of customer service or equivalent experience Ability and willingness to learn detailed product, vehicle, and fitment information. Experience with Google Drive, Docs, and Sheets. Comfortable performing occasional hands-on work, including bending, reaching, kneeling, and working inside vehicle interiors and lifting up to 50 pounds. Ability to accurately document customer, vehicle, order, and fitment information while managing multiple customer interactions. Comfortable asking detailed questions and gathering information needed to accurately diagnose customer and fitment concerns Exceptional attention to detail and accuracy when gathering and reviewing vehicle information Strong organizational and task-management skills Preferred, but not required: Automotive, installation, upholstery, or other hands-on experience Experience with Shopify, Meta Business Suite, TikTok, and Youtube preferred Physical Requirements: While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to 50 pounds. This position may require travel between offices, jobsites, and/or client locations, which may involve extended periods of sitting or standing, lifting light luggage, and adapting to different time zones. The hiring compensation range for this position is a base salary of $50-55k/year + performance-based commissions. Actual compensation will be determined based on various factors, including, but not limited to, the candidate's experience, skills, qualifications, and location, as well as internal equity and market considerations. Benefits Available: 15 days PTO annually + company-stated federal holidays Career growth opportunities within a supportive and driven team Simple IRA 3% Match On-the-job training Paid time off Opportunity for increased pay based on performance This is a full-time position. Standard work schedule is Monday-Friday unless otherwise noted. Disclosures Notice: The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager. Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Seat Cover Solutions is a drug-free workplace. Seat Cover Solutions is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status. Candidates must be legally authorized to work in the United States. We are not able to provide visa sponsorship now or in the future for this position. #J-18808-Ljbffr Seat Cover Solutions