Field Service Paving Specialist 2

Field Service Paving Specialist 2

Department: Machine Division (MAC)

Employment Type: Full Time

Location: Irving

Reporting To: Scott Marvin

Description

The Field Service Paving Technician II provides face-to-face customer service located at off- and on-site locations and is responsible for assisting with quotes, inspection, troubleshooting, diagnostics and diagnostic repairs, repairing, and reconditioning of paving construction equipment. Must be able to obtain CDL Class B; must be able to maintain DOT medical card, must have a valid Texas driver license with a safe driving record.


Essential Functions
• Performs repairs and troubleshooting offsite with minimal supervision
• Performs troubleshooting and diagnoses of paving equipment malfunctions and failures
• Removes and install parts, disassembles and assembles components, and tests and adjusts assemblies
• Repairs and/or replaces components according to CAT standards
• Tests and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job (work order, parts order, Vision Link, DBS, SimsSI, SIS web)
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Complete assigned jobs and task to meet/exceed flat rate times and re-do metric standards
• Works overtime as required by workload and customers' needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities
• Knowledge of complex grade control systems, special software/hardware required for machine communication and diagnoses, intelligent compaction, machine application, asphalt densities, mat deformities, and correct machine operation procedures
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge of safe work procedures and practices
• Demonstrates proficiency with current computer software, related hardware, and machine electronic systems
• Exceptional skills in customer service
• Excellent diagnostic and trouble-shooting skills
• Planning and organizing skills - prioritizes and plans work activities; uses time efficiently; plans for additional resources
• Operation and control skills - controlling operations of equipment or systems
• Equipment selection skills - determining the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a conventional forklift
• Ability to meet deadlines and work under fast-paced, highly stressful, and time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• The ability to read, write, and understand information
• The ability to listen to and understand information and ideas presented through spoken words and sentences

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

Education and Experience:
• More than five years of paving equipment experience required; eight or more years' preferred
• Acceptable driving record required
• Must own required tools to perform repairs
• Diesel technology schooling preferred

Supervisory Responsibilities:
• None

Travel:
• Travel throughout northern Region up to 50% with the possibility of overnight travel


Physical Requirements:
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work


Work Environment: • Regularly works outdoors around moving mechanical parts and noise level may be loud at times; occasionally works indoors in environmentally controlled conditions
• Exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Requires wearing common protective or safety equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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