Field Service Specialist - Massachusetts

oneservice is a global and independent service provider specialized in the fields of life science, diagnostics, and medical device technology. On behalf of our partners, our goal is to provide an excellent customer service. The company is ISO 9001 certified with offices in USA, Germany, and Switzerland.

To strengthen our Field Service team we are looking for a highly motivated and committed individual with the willingness to travel!

The Field Service Specialist will install, maintain, repair and support instruments on all levels Hardware, Software and Applications.

Primary Responsibilities

• Install, maintain, repair and support instruments on all levels HW, SW and applications
• Maintain and develop positive relationships with customers
• Assist in the development and maintenance of reference customers
• Assist in meeting/exceeding sales targets while maintaining high customer satisfaction
• Actively promote and sell Field Service products
• Utilize the oneservice Mobile Solution to input and provide information that will increase effectiveness
• Utilize all available tools such as Service Reports, Spare Part & Service Manuals, Partner Service Information, internal service information etc.
• Give active feedback to Sales, Global Product Support and your team/management
• Manage effective available time and resources
• Provide cross-border/district/region support when required
• Positively represent oneservice in front of the customer, be a good example!
• Ability to lift up to 50 lbs.

Primary Position Requirements

Education:

• Technical and/or Scientific degree/education in Electronics, Engineering or Life Sciences and reasonable product knowledge within the Life Science, Diagnostics or Medical Equipment industry /markets preferable, Automation experience

Experience:

• Min of 3 years' service and support experience in a comparable position within the after-sales service business in the Life Science, Diagnostics or Medical Equipment industry/markets, or equivalent experience maintaining instrumentation in the above fields
• Proven work experience in developing customer relationships
• Minimum commercial skills
• Valid driver's license and Passport and willingness to travel, national and internationally

Interpersonal skills:

• Good written and verbal English language communication skills
• Good interpersonal skills
• Ability to work both independently and in a structured working environment
• Supervisory Responsibilities:
• Does not supervise employees

Travel:

• Extensive travel required (75%)