Customer Service Representative

Job Title: Customer Service Representative Location: Savage, MN Job Type: Full-Time Department: Sales / Customer Support Join Our Team! We are a growing manufacturing company looking for an outgoing, courteous, and detail-oriented Customer Service Representative to join our Sales Center team in Shakopee, MN . If you're someone who enjoys helping others, can stay calm under pressure, and thrives in a call center environment, this could be the perfect opportunity for you! What You'll Do As a Customer Service Representative, you'll be a key player in our inbound Sales Center team. You’ll take 60–80 calls per day from independent distributors, assisting with everything from product information to order placement and payment processing. Key Responsibilities: Handle high-volume inbound calls with professionalism and courtesy Assist customers by identifying product part numbers and entering orders into Sage X3 Process payments and resolve service issues quickly and accurately Multi-task between systems while speaking with customers via headset Provide excellent service while maintaining accuracy and attention to detail Occasionally assist with lifting up to 20 pounds and other light duties as needed What We're Looking For We want someone who’s a great communicator, a team player, and reliable. Our ideal candidate has a positive attitude and enjoys working in a structured, fast-paced environment. Requirements: 1.5 to 2 years of inbound call center experience (preferably in sales or order processing) Strong customer service and communication skills Comfortable wearing a headset and handling 20–60 calls per day Ability to type and talk simultaneously with accuracy Fast learner with solid problem-solving and multi-tasking skills Must be able to sit for long periods and occasionally lift up to 20 lbs Experience with Sage X3 is a plus (but not required – we’ll train you!) What You’ll Love About Working Here Friendly, laid-back team environment Business casual dress code Clean, spacious workspace with an awesome break room Opportunity to work with a well-established company and grow your career #J-18808-Ljbffr Express Employment Professionals - Cincinnati East