Sales Operations Manager (Intake Manager) | On-Site Phoenix | High-Performance Sales & Bonus Po[...]

Position: Sales Operations Manager (Intake Manager) Location: On‑Site, Phoenix, AZ Base Salary: $58,000 – $62,750 USD per year. Performance Bonus: Earn an additional $1,500 – $2,500 USD per month , tied directly to your conversion metrics. About the Role Are you a sales leader who believes in the power of an on‑site culture? At Lisinski Law Firm, we are seeking a Sales Operations Manager (Intake Manager) to lead our on‑site team. Looking to truly own your results? Step into a role where you will lead a high‑performance team, manage critical revenue KPIs, and drive the strategic growth of our Phoenix office from day one. Your Key Contributions Lead, develop, and hold accountable a team of Intake Leads and Specialists, establishing clear expectations, performance standards, and coaching rhythms. Own conversion performance across the full span of control by analyzing performance data, identifying root causes of gaps, and implementing corrective actions with urgency. Develop Intake Leads as effective coaches and people leaders by strengthening their ability to observe consultations, evaluate performance, and independently drive improvement. Conduct structured 1:1s with Leads and direct reports, reviewing individual and team performance, coaching effectiveness, and development priorities. Review consultation recordings, dashboards, and CRM data to identify patterns, coaching opportunities, and escalation needs. Serve as the escalation point for complex, sensitive, or high‑stakes client situations requiring manager‑level judgment. Lead daily team huddles as applicable to reinforce priorities, review performance, align on execution, and sustain accountability and engagement. Partner with leadership on performance reporting, staffing needs, hiring decisions, and organizational development priorities, escalating insights with data and recommended actions. Partner with Training and QA to ensure firm standards are reinforced through frontline coaching and QA findings translate into corrective action. Manage performance at all levels, including recognition and development of top performers, structured PIPs, and decisive action on persistent underperformance. Participate in hiring decisions for Intake Lead and Specialist roles, applying established evaluation criteria and gold‑standard expectations. Ensure compliance with firm policies, CRM documentation standards, QA protocols, and operational requirements. When required due to volume or coverage needs, step in to conduct consultations, modeling the selling framework and consultation standards expected of all Specialists. What Makes You a Great Fit Decision Quality: Exercises sound judgment in high‑stakes situations, performance management decisions, and escalation scenarios, acting decisively within authority while involving leadership appropriately. Directs Work: Provides clear daily direction, ensuring the team understands priorities, expectations, and how to execute effectively. Builds Effective Teams: Develops a high‑performing team by observing consultations, delivering specific coaching, accelerating ramp‑up for new hires, and fostering accountability and morale. Collaborates: Partners closely with the leader, escalating trends with supporting data and recommended actions, and aligning on staffing, performance, and operational priorities. Instills Trust: Builds confidence and credibility with direct reports by setting clear expectations, providing fair and consistent coaching, addressing performance issues, and modeling the selling framework. Performance data interpretation and analysis to identify trends, diagnose gaps, and inform coaching priorities. Client escalation management with sound manager‑level judgment and resolution skills. Minimum Education and Experience Requirements High school diploma required; Bachelor’s degree preferred. 3-5 years in a consultative sales role with demonstrated, articulable conversion performance results. 2-4 years of previous experience leading a team. Immigration, legal services, financial services, or consultative professional services experience preferred. Work Schedule Monday to Friday, 8:30 am to 5:30 pm Local time. How You'll Benefit Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families, including 401k Match, Medical, Dental, & Vision Insurance, Disability Insurance, Paid Time Off, and more. Don’t just manage—model excellence. Are you ready? Apply now! #J-18808-Ljbffr Lisinski Law Firm