Associate Account Manager - Festivals and Greenfields

The Role The Associate Account Manager for the Festivals and Greenfields team is the primary relationship and project manager for a portfolio of clients and is responsible for general operational support and overall client satisfaction. Responsibilities include being a primary point of contact for all client‑related operational matters, delivering excellent customer service, troubleshooting and resolving issues, and liaising between clients and cross‑functional internal teams to ensure the timely and successful delivery of our technology and service solutions. What You’ll Do Build positive relationships with key individuals in client accounts to ensure high levels of satisfaction and contract renewals. Foster teamwork among company departments to meet account performance goals and exceed client expectations. Serve as client management point of contact and relationship holder with the client, including client communications, conflict resolution, and compliance on deliverables. Educate clients on AXS products and best practices to ensure their complete understanding. Guide client‑related activities such as onsales, on‑site deployments, and new product launches. Support Client Services and Implementation Management on an as‑needed basis. Provide on‑site support for on‑sales and events. Provide reports to key management with input on all account activity, including status and call reports. Track and stay updated on all client support requests and responses, flag/escalate outstanding items, and communicate with clients with status updates on solutions and delivery dates. Collaborate with Product Management and Client Services teams to maintain continuous knowledge of product features and functionality. What You’ll Bring BA/BS degree (4-year) in business, communications, marketing or a related field. 2+ years experience in ticketing/live entertainment industry and/or client account management in software industry. Proficiency in technology and in solving challenging problems. Familiarity with using ticketing systems and platforms. Strong written and verbal communication skills, including ability to create customized communications for specific audiences. Ability to oversee projects and maintain organization. Basic understanding of database management and reporting. Exposure to the entertainment industry and AXS products is advantageous. Ability to stay composed, patient, and detail‑oriented in high‑pressure situations. Interest in live events—concerts, festivals, sporting events—with experience and awareness of industry trends. Dedication to customer satisfaction. Skill in streamlining processes and communication among multiple clients while staying aligned with other Account Managers. Pay Scale $57,000 - $62,000 Bonus This position is eligible for a bonus under the current bonus plan requirements. Benefits Full‑time employees receive a comprehensive benefits package that includes medical, dental, vision insurance; paid holidays, vacation and sick time; company‑paid basic life insurance; voluntary life insurance; parental leave; a 401(k) plan with a 3% employer match; flexible spending and health savings account options; and wellness offerings. Employer Does Not Offer Work Visa Sponsorship *Employer does not offer work visa sponsorship for this position. Equal Opportunity Employment We are dedicated to building a diverse, inclusive and authentic workplace. We encourage you to apply even if you don’t “check every box.” We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, religion, national origin, genetic information, age, sex, gender identity, sexual orientation, marital status, disability status, veteran status or any other legally protected status recognized by applicable law. #J-18808-Ljbffr