Field Service Technician - CS

Field Service Technician

Great new career opportunity in long-term care pharmacy!

Now hiring Field Service Technician Pittsburgh, PA

Hours:

As the Field Service Technician, you will provide field service support and maintenance, achieving a high level of customer satisfaction including building customer relations and conducting installations and system maintenance of sites, both individually and as a team. Under minimal supervision, we will ask you to show initiative in a team environment to successfully perform the following duties:

Essential Duties and Responsibilities

• Conduct advanced troubleshooting in escalated situations, identifying and resolving technical issues to ensure optimal system performance.
• Accurately diagnose, repair, and maintain Advanced Pharmacy products and accessories, adhering to company standard and quality guidelines.
• Perform scheduled and unscheduled preventive maintenance on Passport and associated equipment, following established protocols.
• Provide back-up support for all regional personnel for time-off and vacations, ensuring continuous support and service.
• Collaborate closely with engineering and assembly teams to contribute to product improvement and enhancements.
• Perform installation at customer sites, including conducting pre-installation surveys and ensuring proper configuration and set up.
• Support installations in assigned region as well as other regions as needed.
• Collaborate with engineering and management to address and resolve escalated problems and technical challenges.
• Develop expertise in the configuration and operation of the Passport System, staying updated with product knowledge and advancements.
• Effectively schedule calls to meet Advanced Pharmacy requirements across assigned regions.
• Educate the customers on basic operation of their machines, providing clear instruction and guidance.
• Resolve customer issues promptly and communicate effectively with customers, team members, and managers, ensuring high levels of satisfaction.
• Ensure compliance with company policies, practices, and procedures by all field service personnel.
• Actively participate in proactive team efforts to achieve departmental and company goals.
• Provide technical and maintenance support to the pharmacy.
• Document all service activity in service ticket system, maintaining accurate and up-to-date records.
• Adhere to all Field Service Policies and Procedures.
• Performs related duties as assigned.

Education

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution.

Professional Requirements:

• Minimum of 2 years related experience and/or training; prior Field Service technical experience preferred.
• Strong electro-mechanical skills, with a solid understanding of equipment functionality and repair processes.
• Excellent customer service skills with a focus on delivering exceptional service experiences.
• Previous experience with medical equipment or automation is a plus.
• Experience in using basic hand tools.
• Ability to follow directions and instructions both in person and over the phone.
• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties.
• Ability to work effectively in both team environments and independently.
• Demonstrated ability to manage multiple projects simultaneously.

Must have a valid driver's license and reliable transportation

About Us

Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.

We are proud to offer:

• Competitive salaries
• Comprehensive healthcare benefits
• 401(k) retirement plan
• Paid time off
• Opportunities to advance and grow your career
• And more!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.

Partners Pharmacy is an equal opportunity employer

EEO/AA/M/F/DV