Vice President, Application Reliability & Operations Engineering

Role Description

The Vice President, Application Reliability & Operations Engineering provides executive leadership to Humana. This role is critical to establishing a new level of technical capability in areas where service performance has historically presented challenges, including artificial intelligence.

• Accountable for ensuring that health checks are performed daily on all systems of strategic importance.
• Oversees the enterprise change control process, which encompasses thousands of changes each week.
• Advises the CIO, COO, and senior vice presidents on strategies to optimize technology platforms and services.
• Drives automation across the technology organization, delivering significant labor efficiencies through the automation of servers and other core technologies.
• Responsible for reporting on and continuously improving service levels across the enterprise.
• Leads highly technical engineers operating under the Service Reliability Engineering (SRE) model.
• Balances deep technical expertise with strong business acumen.
• Manages and leads responses to major incidents that may impact the organization.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field; Master’s degree preferred.
• 12+ years of progressive experience in technology leadership roles, including technology strategy, enterprise architecture, or service management.
• Demonstrated expertise in technology lifecycle management, product management, and metrics- or OKR-based performance reporting.
• Proven ability to lead large-scale transformation initiatives and engage effectively with executive stakeholders.
• Excellent organizational, analytical, interpersonal, and presentation skills, with a strong executive presence.

Requirements

• Self-provided internet service must meet the following criteria:
  • Minimum download speed of 25 Mbps and upload speed of 10 Mbps; wireless, wired cable or DSL connection is suggested.
  • Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Scheduled Weekly Hours: 40
• Application Deadline: 07-14-2026