Office Manager

Description

RSM's unique approach develops critical thinking and has built excellence in math since 1997. Recently featured by NPR and the Atlantic magazine as one of the players in the "Math Revolution" and ranked one of the best schools in the world by the Johns Hopkins Center for Talented Youth, RSM helps children of all levels build a solid math foundation and develop their critical-thinking and problem-solving skills. For nearly two decades, RSM students have consistently achieved remarkable scores on standardized tests and in national and international math competitions, although attaining top test scores is just one of the benefits of our program. RSM helps students of all levels become more confident in math and develop a deeper understanding of the subject.

RSM is growing and looking to hire an Office Manager in our Avon, CT school. The Office Manager is the operational backbone of the campus and plays a critical role in delivering an exceptional parent experience while ensuring smooth, efficient internal operations. This role requires strong organizational skills, attention to detail, proactive communication, and the ability to manage multiple priorities in a fast-paced academic environment.

The ideal candidate is proactive, calm under pressure, highly organized, and deeply service-oriented. They take ownership of operational details while maintaining a welcoming, professional environment for families and staff. They anticipate needs, solve problems quickly, and ensure systems run smoothly so that the academic team can focus on instruction.

Key Responsibilities

• Serve as the first point of contact for families, ensuring a warm, professional, and responsive experience
• Supervise and support front desk staff responsible for handling incoming calls
• Maintain phone and email response standards to ensure timely and clear communication
• Oversee the enrollment and evaluation pipeline, ensuring follow-through and clean handoffs
• Maintain strong, consistent communication with the Principal regarding parent concerns and updates
• Manage dismissal flow and ensure safety protocols are executed consistently and effectively
• Ensure scheduling accuracy across classes, rooms, and staff assignments
• Oversee Blackbaud follow-ups and system updates
• Track and monitor student attendance
• Review and verify teacher timecards for accuracy
• Consolidate and reconcile the Principal's credit card expenses
• Maintain organization of office supplies, instructional materials, and inventory
• Execute logistics for competitions, parent events, and academic programs
• Confirm vendors and manage event coordination details
• Track and manage RSVP lists
• Track competition results and ensure timely entry of scores and follow-ups

Qualifications

• Bachelor's degree or equivalent experience
• 1-3 years of office management or administrative experience
• Excellent computer skills, including Microsoft Office (Excel, Word, PowerPoint)
• Ability to learn new systems and software quickly
• Strong written and verbal communication skills
• Exceptional organizational and time management skills
• Detail-oriented with strong problem-solving ability
• Customer-service mindset with strong listening skills
• Ability to handle confidential information professionally

Benefits:

RSM offers a comprehensive benefits package to eligible employees to support your health, well-being, and financial future. Our benefits include:

• Medical Insurance: Access to medical plans to fit your needs.
• Dental Insurance: Comprehensive dental coverage.
• 401(k) Retirement Plan: Save for your future with a company-matched 401(k)plan.
• Pre-tax Savings: Take advantage of pre-tax savings options for eligible expenses, including health and dependent care.
• RSM Tuition Discount: Enjoy discounted tuition for your eligible dependents for RSM classes.

RSM embraces diversity and is committed to attracting qualified candidates who also embrace and value diversity and inclusivity. RSM is an Equal Opportunity/Affirmative Action Employer