Sales & Customer Service Representative
Ecommerce Retail Company
Job Description
Job Description
Sales & Customer Service Representative
About Us
Titan Wellness is a fast-growing leader in the wellness and recovery industry, specializing in premium cold plunge systems, water chillers, saunas, and recovery equipment. As demand continues to grow, we're looking for a motivated Sales & Customer Service Representative to join our team and help deliver an exceptional customer experience.
Position Overview
This is an in-office position focused on customer service, lead follow-up, and sales. The ideal candidate is energetic, personable, confident on the phone, and enjoys helping customers find the right solutions. If you have experience in sales, customer support, or e-commerce and thrive in a fast-paced environment, we'd love to hear from you.
Responsibilities
• Answer customer inquiries via phone, email, text, and live chat
• Follow up with leads and assist customers throughout the buying process
• Provide product recommendations based on customer needs and goals
• Process orders, returns, warranty claims, and customer requests
• Maintain accurate customer records within CRM systems
• Build strong customer relationships and deliver exceptional service
• Assist with sales promotions and customer outreach campaigns
• Help achieve team sales and customer satisfaction goals
Requirements
• 2+ years of customer service, inside sales, or sales experience
• Excellent verbal and written communication skills
• Strong phone skills and confidence speaking with customers
• Organized, detail-oriented, and dependable
• Comfortable using CRM systems, Shopify, Google Workspace, and Microsoft Office
• Positive attitude and strong work ethic
• Ability to work on-site Monday through Friday
Preferred Qualifications
• Experience in e-commerce, wellness, fitness, or health-related industries
• Familiarity with cold plunge, recovery, or wellness products is a plus
What We Offer
• Competitive pay plus performance incentives
• Career growth and advancement opportunities
• Employee discounts on wellness products
• Supportive and team-oriented work environment
• Stable, growing company with long-term opportunities
Schedule
Monday – Friday
9:30 AM – 6:00 PM
30-minute lunch break
To Apply
Please submit your resume along with a brief introduction outlining your sales and customer service experience and why you would be a great fit for our team.
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