Data Engineer, Manila

Responsibilities Support the development, product, and implementation teams through the troubleshooting and solutioning of production software issues Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database Perform investigation/documentation/reporting for customer-impacting or recurring issues Communicate effectively with NIC teams and key stakeholders both proactively and reactively Research and analyze platform issues working cross-functionally across NIC teams and customers to identify root cause and corrective actions Implement workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating Qualifications 3-8 years of experience in the field or related area Bachelor’s degree preferred, or equivalent, in Computer Science, Management Information Systems or other IT specialty Knowledge of .NET, JSON, Node.JS In-depth knowledge of SQL, T-SQL, and/or Postgres Experience solving complex technical problems with creative solutions Experience with AWS cloud tools such as S3, Lambda & Batch Excellent interpersonal skills Strong organizational and prioritization skills Effective analytical ability, particularly in a technical, data-oriented environment Excellent written and verbal communication skills Location Manila, Philippines Apply Online Apply Online Requisition Number 2026-8727 Equal Opportunity Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. If you feel you may have been contacted by someone falsely representing Tyler, please contact View email address on click.appcast.io immediately and provide as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to ensure no malware was downloaded. #J-18808-Ljbffr Tyler Technologies