Intake Coordinator

Hybrid Work

Intermountain Health Home Services - Home Health at Silverado Ranch

Full time

R177907

Job Description:

This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments.

Schedule

• Weekends and evening shift

Job Essentials

• Provides excellent telephone and in-person customer service. Answers and return telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner.

• Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process.

• Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake.

• Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.

• Organize daily activities to ensure the department functions according to accepted standards.

• Establishes and maintains effective internal and external working relationships.

• Responsible for complying with information privacy / confidentiality policies and regulations.

HME Support Services only:

• Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe.

• Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes.

• Maintains productivity levels established by management in completing orders.

Skills

• Customer Service

• Communication

• Organization

• Problem-Solving

• Adaptability

Required Qualifications

• One year of customer service experience.

• Demonstrated excellent interpersonal relations and communications skill.

• Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.

• Demonstrate ability to work under stress.

• Demonstrated computer and word processing skills.

Preferred Qualifications

• One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management.

• Experience with Centricity/IDX.

• Knowledge of Intermountain Healthcare's computer systems.

• Bilingual Spanish speaking

• Admitting, billing, collection and/or insurance verification experience

• Versed in CPT/HCPCS/ICD-9/ICD-10 Codes

• Medical Terminology

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Intermountain Health Home Services - Home Health at Silverado Ranch

Work City:

Las Vegas

Work State:

Nevada

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.50 - $26.48

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here ( .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

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Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!