Law Firm Intake Specialist

Intake Specialist

Lloyd Baker Injury Attorneys is seeking a compassionate, persuasive, and professional Intake Specialist to join our firm.

As the first point of contact for potential clients, you'll play a vital role in listening to their stories, showing genuine empathy, and helping them take the first step toward justice.

This position combines client care with sales acumen — ensuring that every call is handled with warmth, professionalism, and a sense of purpose.

If you're driven by helping people and confident in your ability to build trust quickly, we'd love to meet you!

Compensation- $20 - $25 per hour plus bonus after 90 days (DOE)

Responsibilities

• Answer inbound calls and respond to online inquiries from potential new clients
• Listen with empathy, assess case eligibility, and explain the intake process clearly
• Convert qualified leads into signed clients using professional communication and follow-up skills
• Gather detailed information about potential clients and document all interactions accurately
• Collaborate with attorneys and case managers to ensure seamless handoff of new cases
• Maintain an upbeat, compassionate, and client-focused demeanor at all times

Qualifications

• 1+ year of experience in sales, customer service, or legal intake (personal injury experience a plus)
• Exceptional communication skills and emotional intelligence
• A naturally empathetic and persuasive personality
• Strong attention to detail and organizational skills
• Bilingual (Spanish/English) preferred but not required
• Proficient with computers, CRM systems, and multitasking in a fast-paced environment
• Positive attitude and a passion for helping people during difficult times

Compensation $20 - $25 per hour plus bonus DOE About Lloyd Baker Injury Attorneys

At Lloyd Baker Injury Attorneys, our team lives and works by six guiding principles:

• Hunger – We strive to improve and achieve excellence every day
• Reliability – We do what we say we'll do
• Empathy – We care deeply about clients and one another
• Positivity – We choose optimism and solutions over problems
• Integrity – We uphold honesty and accountability in everything
• Team-First – We win together

If these values describe you, you'll feel right at home here.

Why You'll Love Working With Us

• Competitive base pay
• Supportive, team-oriented environment
• Professional growth and training opportunities
• A culture that values compassion, excellence, and purpose