Program Coordinator I

Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. The School of Communication and Information (SC&I) on the Rutgers‑New Brunswick campus houses a dynamic community of scholars who conduct engaged research and teach in areas such as communication, information science, media studies, information technology, journalism, librarianship, organizational and health communication, public relations, and other professional practice areas. For more about the school, see . Posting Summary Rutgers University is seeking a Program Coordinator I for the Professional Development Studies. The Continuing and Professional Studies (CPS) unit is the continuing education arm of SC&I. The Program Coordinator reports to the Assistant Director for CPS and will act as an enrollment counselor and project coordinator for a growing department. Responsibilities Acts as an enrollment counselor and coordinates multiple projects within the department. Leads recruiting efforts and serves as a key liaison in CPS’s “high touch” philosophy of support to students from recruitment to program completion. Recruit prospective students and manage inquiries via platforms such as Salesforce. Supports applicants throughout the application and enrollment process. Onboards students into their professional studies programs. Provides ongoing support, answers questions, and issues program completion documentation. Collaborates across teams for marketing of programs and website updates. Attends on‑campus and off‑campus events as needed. Employment Details FLSA Status : Non‑exempt Grade : 04 Position Status : Full Time Working Hours : 37.5 hours per week Standard Hours : 37.5 hours per week (Day shift) Work Arrangement : Eligible for a hybrid arrangement per Rutgers Policy 60.3.22; approval required in View email address on click.appcast.io Application System. Union : URA‑AFT Administrative Payroll Designation : PeopleSoft Terms of Appointment : Staff – 12 month Position Pension Eligibility : ABP Qualifications Bachelor’s degree in communication, marketing, education, or an equivalent combination that demonstrates knowledge and understanding of student development, academic theories, methodologies, and current practices in higher education. Minimum two years of experience in higher education or a training/learning environment in student/participant/client recruitment services, with at least one year of admissions experience or comparable experience in education or sales. Required Knowledge, Skills, and Abilities Exceptional verbal and written communication skills. Strong organizational skills. Diplomacy in handling difficult situations. Competence in Microsoft 365 or similar office software. Strong service orientation and stakeholder interaction capability. Preferred Qualifications Experience with customer relationship management (CRM) and retention software. Proficiency with Salesforce.com. Experience with web conferencing tools such as Zoom and Teams. Physical Demands Ability to lift up to 25 lbs. and set up conference exhibit tables. Special Conditions Occasional nights and weekends may be required. Benefits Medical, prescription drug, and dental coverage. Paid vacation, holidays, and various leave programs. Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options. Employee and dependent educational benefits (when applicable). Life insurance coverage. Employee discount programs. Salary Minimum Salary: 59,893.48 Mid‑Range Salary: 73,909.48 Maximum Salary: 87,925.48 Final salary offer may be determined by candidate qualifications, experience, and availability of departmental or grant funds. Other Policies Immunization Requirements : Under Policy 100.3.1, prospective employees may be required to provide proof of vaccination against seasonal influenza for the current flu season, unless a medical or religious exemption is granted. Failure to provide proof may result in rescission of the offer or disciplinary action. Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all employees and applicants for employment regardless of race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information, or any other category protected by law. For additional information, see the Non‑Discrimination Statement at . #J-18808-Ljbffr Rutgers University