Vice President, Operations

You visit a campus and immediately identify what's wrong — a ceiling tile hanging loose without a work order, an HVAC unit making noise for days, a landscaping contractor who completed half the scope and submitted a full invoice. You don't wait for complaints. You resolve issues before they become visible. That instinct defines this role. 2 Hour Learning runs premium K–12 facilities where families expect an environment that remains safe, consistent, and visitor-ready at all times — not only during scheduled events. You will be accountable for maintaining that standard throughout the Northeast region: Manhattan serves as your primary location, supplemented by routine travel to campuses in CT, MA, and PA. Your execution determines whether a campus sustains a premium standard or deteriorates quietly between leadership reviews. Year one emphasizes establishing standards and restructuring vendor relationships — defining operational readiness, implementing audit protocols, replacing underperforming contractors, and training Campus Coordinators and Site Specialists in repeatable operational routines. As the regional footprint expands and your operational framework matures, the position evolves into steady-state regional oversight: you become the operator the organization relies on when launching new campuses, responding to critical incidents, or revising operational standards. This is a hands‑on field position. If you prefer remote management through dashboards, this role is not suitable. If you want direct accountability for ensuring 25+ campuses maintain premium standards daily — and the authority to deliver that outcome — continue reading. What You Will Be Doing Executing scheduled on-site inspections across Northeast campuses using documented standards for cleanliness, HVAC performance, safety protocols, security systems, signage, landscaping, furnishings, and visitor readiness — and converting audit findings into verified corrective action Responding to facilities incidents and emergencies, coordinating contractor response, and confirming resolution before closing tickets (urgent issues Evaluating local contractor performance against service-level agreements, terminating consistently underperforming vendors, renegotiating contract terms, and conducting direct accountability discussions regarding quality and cost control Implementing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure all campuses execute standardized routines rather than improvised responses Overseeing significant campus improvement projects (HVAC system updates, interior design refreshes, landscaping renovations, AV/network infrastructure) delivered on timeline and within budget, minimizing student disruption Documenting enterprise‑wide operational standards and AI‑enhanced procurement frameworks (leveraging ticketing platforms, IoT/predictive maintenance systems, and centralized sourcing processes) to ensure consistency across all campus openings and operations Delivering concise written weekly reports covering regional quality metrics, vendor performance data, escalated issues, and capital expenditure variance analysis What You Won’t Be Doing Operating remotely through dashboards — this position demands consistent physical presence at the Manhattan campus and 20–40% travel to regional facilities (CT, MA, PA) Leading new campus design or managing ground‑up construction projects — capital expansion responsibilities belong to a separate function Developing enterprise procurement strategies isolated from operational realities — your standards must derive from direct site observation Working within established reporting structures with formal authority over all stakeholders whose performance you depend on — you will establish accountability through precision, documented follow‑through, and refusal to tolerate ambiguous contractor commitments Tolerating "visitor-ready only during executive visits" as acceptable — persistent issues require root cause analysis, not repeated ticket generation Operating in constant reactive firefighting mode — the audit framework and predictive maintenance systems enable you to identify failures before they generate stakeholder complaints Vice President Multi‑Site Operations Key Responsibilities Maintain every Northeast region campus in a safe, premium, and visitor‑ready condition every day. Basic Requirements Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travel Authorized to work in the United States without requiring visa sponsorship 5+ years of accountability for multi‑site facilities, regional operations, hospitality operations, retail operations, or educational facility operations Documented success holding vendor‑managed service providers accountable for quality standards, cost management, and SLA compliance across multiple sites Hands‑on experience resolving urgent facilities challenges (safety incidents, HVAC failures, security breaches, cleanliness lapses) with measurable impact on customer experience Consistent written operational discipline: issue tracking logs, escalation documentation, vendor correspondence, weekly regional quality summaries Demonstrated proficiency with contemporary operations platforms (ticketing systems, IoT/predictive maintenance technologies, AI‑assisted procurement or operational planning) Nice‑to‑have Requirements Regional operations leadership in premium hospitality, luxury retail, private K‑12 education, or healthcare networks serving high‑expectation client populations Experience establishing or rehabilitating a regional operations framework where the previous model depended on individual heroics rather than documented standards Demonstrated history of terminating underperforming contractors and rebuilding a reliable local vendor network Experience managing capital improvement initiatives (HVAC systems, AV/network infrastructure, landscaping projects, interior renovations) in occupied, customer‑facing facilities Background operating in an AI‑first operational model where playbooks, dashboards, and predictive tools handle routine tasks so personnel concentrate on judgment‑intensive work About Alpha Join the team building school around student growth Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real‑world skills. Roles with real student impact Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters Alpha offers six‑figure roles for people ready to help build a radically better school experience. A culture built for builders Alpha is fast‑moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career Working with us This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic. Crossover Job Code: LJ-5714-US-Yonkers-VicePresidentM.005 #J-18808-Ljbffr