Facilities and Operations Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Facilities and Operations Coordinator :

Position Summary:
The Facilities and Operations Coordinator will play a pivotal role in maintaining smooth operations across Orangetheory Fitness studios. Their mission is operational excellence to ensure top quality and production in the studios they oversee. This includes handling all equipment, technology, and facility issues. This position requires the ability to develop strong relationships with outside vendors, create internal processes that can be replicated across the entire company, and stay within budget. The ideal candidate is detail-oriented, organized, and possesses strong communication skills to ensure studio operations run efficiently. This role will report directly to the Director of Facilities.

This position is on-site to various studios within the assigned Region.

Personal Attributes:

• Detail oriented and well organized
• Solution-oriented
• Multi-tasker with minimal supervision
• On-call availability due to the possibility of facility or IT issues needing to be resolved as soon as possible
• Proven flexibility and willingness to handle various tasks independently and to meet deadlines

Role Responsibilities/Duties:

• Review and update notes on all open FEXA tickets to monitor progress and resolution.
• Reconcile Brex transactions for studio expenses and ensure financial accuracy in collaboration with Multi Unit Managers.
• Conduct check-in meetings with cleaning vendors to review service standards and address any issues.
• Participate in facilities calls to provide updates and receive feedback on studio maintenance.
• Refresh and organize retail displays to maintain visual appeal and promote pre-orders.
• Ensure lockbox codes are up-to-date in 1Password for secure access management.
• Submit detailed studio walkthrough reports to document and address any operational issues.
• Inspect fire extinguishers for accessibility, charge status, and proper functionality.
• Verify that water shut-off valves are operational and accessible in case of emergency.
• Check AED pads and batteries for expiration dates and proper working condition.
• Conduct emergency response training with staff to ensure preparedness.
• Maintain communication with Property Managers to update contact information and strengthen relationships.
• Coordinate Event Sales Operations (ESO) and manage order fulfillment for studio events.
• Order retail merchandise as needed to maintain a consistent member and staff experience.
• Analyze current processes and look for improvements to maximize efficiency

Physical Demands:
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

• Ability to lift a minimum of 20 pounds to a maximum of 50 pounds unassisted
• Able to sit, stand, stoop, walk, stretch, reach frequently
• Moderate range of body motions

Qualifications:

• Basic facility repair and maintenance experience
• Excellent computer skills
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and priorities effectively
• Excellent communication and problem-solving abilities
• Field experience in facilities and/or construction
• Proficiency with FEXA, Brex, and 1Password systems preferred

Education Requirements:

• Bachelor’s degree
• 1–2 years of operations experience, ideally in a fitness setting

Beyond The Paycheck

• Make lifelong friends with your team and members. Not only do we impact members’ lives with our workouts, but we also make an impact beyond the studio—we regularly host classes to support important causes, participate in local runs & events, and work with local charities.
• Medical, Dental, Vision, 401K, PTO
• Employee Referral Program – earn $250 for every employee you refer and retain to work for Empire!
• Complimentary OTF classes and employee discounts on retail
• Empire cares about you—we offer access to free mental health counseling.
• Discounts on theme parks, travel, movies, etc. through LifeMart and TicketsAtWork
• Pre-tax commuter benefit plan to save on public transportation to/from work

Our Mission: To bring out your best life through inspiring, motivating and exceptional moments
Vision: To be the premier wellness portfolio that supercharges everyday life
Values: Happy, Hungry, Humble, Healthy & Human