Application Support & Development Engineer

Hiring Alert | Application Support & Development Engineer

Location: Bedford, MA ( Remote )



Employment Type: Full-Time



Visa Type: USC / GC Only



Experience: 8+ Years Top Must-Have Skills

• Life Sciences Application & Platform Support
• Scientific & Clinical Applications
• Application Administration & Production Support
• Azure Infrastructure
• IAM / User Access Management
• Application & Database Configuration
• Validation, Compliance & Operational Readiness
• Vendor Management & IT Managed Services

Required Skills

• 8+ years of experience in application support, application development, platform support, or IT engineering
• Strong experience supporting Life Sciences applications across Translational Sciences, Clinical Data Management, Biostatistics, and Statistical Programming
• Hands-on experience supporting applications such as SAS, Pinnacle 21 Enterprise, Spotfire, JMP, Clymb TFL Viewer, SENDview, Phoenix WinNonlin , or similar Life Sciences platforms
• Experience with scientific and research applications such as MOE, Geneious, SnapGene, PyMOL, FlowJo, HALO, Protein Metrics, Mascot, QIAGEN, Alamut , or similar tools
• Experience with application administration, troubleshooting, configuration, upgrades, patching, deployment, and production support
• Strong experience working with Azure infrastructure , including Azure Portal, application servers, file shares, storage, connectivity, backup, and environment readiness
• Experience with application and database installation, configuration, and maintenance
• Knowledge of IAM , including user provisioning and de-provisioning automation
• Experience supporting security reviews, infrastructure requirements, compliance, validation, and operational readiness
• Strong experience creating and maintaining runbooks, support procedures, knowledge articles, escalation paths, and operational documentation
• Experience with P1 incident management, production troubleshooting, ticket triage, and issue resolution
• Experience coordinating with Infrastructure, Security, IAM, Enterprise Architecture, vendors, and business stakeholders
• Strong vendor management experience, including SLA adherence, incident trends, service quality, and continuous improvement
• Strong understanding of Life Sciences scientific data management , with exposure to protein analysis, mass spectrometry, bioinformatics, or related applications preferred
• Bachelor's degree in Computer Science or a related technical field preferred

Key Responsibilities

• Serve as the IT managed services lead for applications supporting Translational Sciences and Development.
• Provide hands-on technical support for application administration, troubleshooting, configuration, upgrades, and production operations.
• Perform or coordinate application and database installation, configuration, patching, deployment, and validation activities.
• Support applications and infrastructure within Azure environments .
• Coordinate onboarding of new applications with Enterprise Architecture, Infrastructure, Security, IAM, and other IT teams .
• Assess new applications and significant application changes for technical fit, hosting model, integrations, security, database requirements, compliance, and operational readiness.
• Prepare technical materials for technology review boards, including solution summaries, architecture considerations, risks, dependencies, and recommendations.
• Coordinate application onboarding, vulnerability remediation, environment setup, and production readiness.
• Provide user support, including logging, triaging, responding to, and coordinating resolution of P1 and production issues .
• Work with IAM teams to automate user access provisioning and de-provisioning where feasible.
• Create and maintain runbooks, support documentation, escalation procedures, and operational readiness materials .
• Monitor vendor performance, SLA adherence, operational metrics, recurring issues, and service quality.
• Communicate risks, issues, decisions, and status updates to IT leadership, business stakeholders, vendors, and cross-functional teams.
• Drive continuous improvement while maintaining production stability and a strong customer-service mindset.

Ideal Candidate

A senior Application Support & Development Engineer / Life Sciences IT Engineer with strong hands-on experience supporting Life Sciences applications, Azure infrastructure, application administration, IAM, production support, validation, security, and operational readiness , combined with strong vendor management, technical leadership, stakeholder coordination, and troubleshooting skills.