Customer Services Representative

Job Title: Customer Service Representative
Company: CARDINAL HEALTH
Location: St. Louis, Missouri, United States
Employment Type: Part-Time
Salary: $35 - $45 per hour

Job Overview

Cardinal Health is seeking a dedicated and professional Customer Service Representative to join our team on a part-time basis in St. Louis, Missouri. As a global healthcare services and products company with approximately 48,000 mission-driven partners, we are committed to advancing healthcare and improving lives. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a seamless experience. You will play an essential part in our mission to be healthcare’s most trusted partner by delivering customer-centric solutions and upholding our commitment to continuous improvement.

Responsibilities

* Serve as the primary point of contact for customers, handling inquiries via phone, email, and other communication channels with professionalism and efficiency.
* Provide accurate information regarding our extensive range of pharmaceuticals, medical products, and healthcare solutions.
* Resolve customer issues and complaints promptly and effectively, escalating complex cases to the appropriate department when necessary.
* Process customer orders, returns, and requests with a high degree of accuracy.
* Maintain detailed and precise records of all customer interactions and transactions in our internal systems.
* Collaborate with internal teams, including sales, logistics, and clinical support, to ensure customer needs are met.
* Uphold the company's reputation by demonstrating a commitment to our core values and customer-centric focus in every interaction.

Qualifications

* Proven experience in a customer service or client-facing role is essential.
* Exceptional verbal and written communication skills, with a clear, professional, and courteous manner.
* Strong problem-solving skills and the ability to think critically to find effective solutions for customers.
* Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
* Proficiency in using Microsoft Office Suite and a demonstrated ability to learn new software systems quickly.
* A genuine passion for helping others and a patient, empathetic approach to customer relations.
* Experience within the healthcare, pharmaceutical, or medical device industry is highly desirable but not essential.

Benefits

* A competitive hourly wage and the stability of working for a global leader in the healthcare sector.
* An opportunity to be part of a mission-driven organisation that makes a tangible difference in people's lives every day.
* A supportive and collaborative team environment that fosters professional growth.
* The chance to contribute to an organisation that provides customised solutions for hospitals, pharmacies, clinical laboratories, and patients in the home.