Museum Tour Operations Manager

Job Description

Job Description

Paisley Park, Prince's creative sanctuary is seeking a skilled and knowledgeable individual to lead and manage the Museum Tour Operations Department. As the Museum Tour Operations Manager, you will be responsible for training, providing excellent customer service, and ensuring that all guests who enter Paisley Park are provided with the experience of Prince's legacy.Job QualificationsStrong knowledge of guided museum tour experiencesAbility to create unique and memorable experiences for museum guestsExcellent leadership, communication, and interpersonal skillsStrong organizational skills and multitasking abilities with the capacity to manage multiple projectsAbility to work effectively in a team environmentDetail-oriented with strong problem-solving skillsKnowledge of Prince Rogers Nelson and Music HistoryJob RequirementsProvide guests with exceptional customer experiences while ensuring the safety of our guestsExcellent leadership skills, ability to provide guidance, support, and knowledge to tour guides and the scriptAbility to prepare and conduct all Paisley Park Tours: PE, PVE, and ULT VIPFlexible availability to work events, special guest tours, group tours and other needs that fall outside of normal work hoursProvide weekend leadership and support to Paisley Park staffPrepare and refresh content in the tour script at regular intervals and throughout important dates throughout Prince's legacyTraining new tour guides in a professional and informative mannerCreate tour schedules and handle scheduling conflictsSchedule group tours and walk-through tours into current tour scheduleIdentify and problem solve through all tour flow issuesProvide leadership for tour guides by shadowing their tours, monitoring their uniforms, and providing experiential knowledgeEvaluate and enhance tour content and proceduresAccurately research answers to questions from tour guides and ensure the validity of the answersVetting, interviewing, and hiring all tour guidesMaintaing high standards of quality and experiencePhysical Demands Must be able to stand for long periods of timeScheduleThursday - Monday schedule including events, Salary positionBenefits401 K with matching contributions, complimentary tour tickets, discount at retail store and café, health benefits, paid holidays, and personal leaveAbout Paisley ParkPaisley Park is an active museum, state-of-the-art recording studio, and concert venueThe facility served as Prince's home, creative sanctuary, and production complexContinuing Prince's vision for Paisley Park, today's venue welcomes fans, musicians, and audiophiles for tours, concerts, festivals, and special events.As Prince was a pescatarian, Paisley Park is a Pescatarian food environment while on the Paisley Park campusFish, eggs, and dairy are fine inside the building; beef, pork, chicken, and other meats can be eaten in your vehicle, or you may take meals off-site.Paisley Park is a non-smoking campus