Client Service Coordinator

Position Summary: This position will be responsible for a variety of professional and personal administrative tasks for Golf Division clients, including providing logistical and travel support and assisting with daily requests, as well as supporting divisional operational and client-related matters. This role can be based in either Excel's New York or West Hollywood offices. Essential Duties & Responsibilities Assists Marketing Managers and Agents with client management support, to include: Tournament and professional travel (airline, hotel, ground transport, visas, etc.); Concierge requests (reservations, personal needs, family needs, etc.); Social media support; and Logistics for personal service appearances, sponsor commitments and activations, charity events, media interviews, etc. Proactively addresses potential requests and needs from clients and provides creative and personalized solutions; Interfaces as needed with client families and performance teams (caddies, coaches, trainers, physios, etc.); Develops strategic relationships in key concierge areas, PGA Tour and European Tour travel, etc.; Responds to fan mail, charitable requests, and general inquiries, as directed; Contributes to development of Golf Division marketing materials and recruiting presentations; Secures and ships products for clients’ professional, personal, and charitable needs and tracks those products to ensure receipt; Assists in ensuring client collateral (e.g., bios and press kits) is up to date and accurately portrayed internally and externally; Assists Golf Division with organizational needs, including, as required, scheduling meetings and supporting Executives with ad-hoc administrative support; Records and distributes thorough minutes of Golf Division meetings; Serves as a positive culture contributor within a fast-growing, high-paced, and entrepreneurial environment; and All other duties as assigned. Education & Experience Bachelor’s Degree required; and 1-2 years experience in sports industry or sports marketing required. Interest in golf preferred Knowledge, Skills And Abilities Proficient with Microsoft Office suite, particularly Excel and PowerPoint; Basic proficiency with Adobe Photoshop and Acrobat Pro preferred; Superior problem-solving skills and resourcefulness; Superior time-management and organization skills and ability to manage multiple projects, simultaneously; Strong interpersonal skills and ability to effectively communicate to a wide range of audiences, both written and verbally; Ability to work effectively in a fast-paced environment while maintaining a strong attention to detail; Ability to remain composed in pressure-filled situations; High level of commitment to quality work product and organizational ethics, integrity and compliance; Detail-oriented, self-starter with the ability to multi-task and meet deadlines with minimal supervision; Highly responsive and accessible; Comfort adjusting personal schedule to accommodate client and Golf Division needs, including frequent and time-sensitive work outside of business hours; Ability to work both collaboratively as well as autonomously; and Ability to demonstrate uncompromised judgment and discretion regarding highly confidential information. Pay range for this position is: The pay range for this position is: $55,000- $60,000 annually, based on experience. This is a Non-exempt position. Employees are eligible for overtime pay for hours worked over applicable legal thresholds. This position is also eligible for benefits and discretionary bonus. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the California and New York City Salary Transparency Law. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. #J-18808-Ljbffr