Universal Service Manager

Job Description

Job Description

Starting Salary: $45,000 (May be negotiable depending on experience)

REQUIRED EXPERIENCE:

• Minimum of two (2) years bank Teller experience required.
• Proficient in English, reading, writing, and grammar skills
• Analytical and mathematics skills
• Communication, interpersonal relations and customer service skills
• PC skills (including knowledge of job-related software applications)
• Ability to operate various office machines (i.e., currency counter, combination lock, check encoder, fax machine, passbook validator)
• Ability to lift 50 pounds of coin
• Visual and auditory skills
• Strong Team Player

REQUIRED EDUCATION:

• High School Diploma or equivalent with an emphasis in a Business or Accounting curriculum.

WE OFFER:

• Medical benefits
• Dental benefits
• Vision benefits
• Life insurance
• 401K
• PTO
• LifeMart (employee discount program)
• Health Savings Account
• Flexible Spending Account
• LTD Insurance (employer paid)
• Paid Federal Bank holidays
  

RESPONSIBILITIES INCLUDE:

• Directly supervises UB1 and UB2 staff to ensure efficient and accurate teller services.
• Ensures that UB 1 and 2’s are providing complete and accurate debit and credit services to customers.
• Ensures that all debits and credits, balancing, and operational activities are done efficiently and according to policy; this includes the activities of Teller side personnel, ATM services, and other paying and receiving activities.
• Ensures that all UB1 and 2’s work as part of the customer service team and take advantage of new business referral opportunities, expand existing customer relationships and enhance customer relationships.
• Ensures that all UB1 and 2s follow customer service standards.
• Ensures the coordination of work, i.e., makes certain that the work of Teller side is coordinated with other positions in the branch office, with centralized operations personnel, and other Bank departments.
• Conducts monthly teller side audits and assists Assistant Branch Manager with other audits and operational duties as needed.
• Ensures accurate preparation of various reports as assigned by the Assistant Branch Manager.
• Ensures that all UB1s and 2s have an adequate supply of cash to conduct business; maintains level of cash according to approved cash management policies.
• Manages and balances vault, cash shipments, reconciliations, and cash transfers.
• Balances night depository activity and ATM machines.
• Ensures timely review of various branch reports for accuracy.
• Ensures timely submission of required reporting.
• Participates in weekly branch meetings.
• Participates in branch planned meetings.
• Operates as a back up to the Assistant Manager which includes assisting with platform side duties and management when necessary.
• Performs all UB 1 and UB 2 duties. (See UB 1 and UB 2 Job Descriptions)
• Participates with the Assistant Branch Manager in establishing specific goals for Teller side; implements strategies to achieve these goals.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that Teller staff adhere to the same.
• Assists in the selection of new personnel as appropriate.
• Makes provisions for the proper orientation and training of new personnel; trains new personnel as required.
• Reviews employee performance throughout the initial probationary period and on a regularly scheduled basis thereafter.
• Organizes, schedules, and distributes work among assigned personnel.
• Keeps personnel informed of pertinent policies and procedures affecting the branch office/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
• Administers personnel policies and procedures as established by Bank policy.
• Communicates with the Assistant Branch Manager, other supervisors, and appropriate staff personnel to integrate activities.
• Provides timely reporting to the Assistant Branch Manager and other appropriate groups or individuals.
• Communicates effectively with BM. ABM, Regionals and Back Office

First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.

First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.