Call Center Representative

Call Center Representative

With more than 25 years in business, NW Baths is one of the fastest-growing brands in the bath remodeling industry. We specialize in high-quality bathroom transformations that are beautiful, durable, and low maintenance. Our mission is to improve the lives of homeowners by delivering exceptional products and outstanding customer service.

NW Baths is seeking motivated and energetic Call Center Representatives to join our growing team in Hobart, Indiana. This is an excellent opportunity for individuals who enjoy speaking with people, building relationships, and helping homeowners improve their homes. Join a company that values its employees, provides growth opportunities, and rewards performance.

General Purpose

As a Call Center Representative, you will contact homeowners, qualify prospects, and schedule free in-home consultations for our sales team. You will also answer inbound calls from advertising campaigns, maintain accurate customer records, and provide exceptional customer service throughout the process.

Responsibilities

• Contact homeowners by telephone using a provided script
• Schedule qualified appointments for free in-home consultations
• Answer inbound calls generated through marketing campaigns and advertisements
• Adjust presentations and conversations to meet the needs of individual homeowners
• Handle questions, concerns, and objections professionally
• Gather and verify homeowner information, including names, phone numbers, addresses, and project details
• Enter appointment and customer information into company systems accurately
• Confirm appointments set by canvassers, event staff, and marketing representatives
• Perform quality-control follow-up calls when necessary
• Maintain accurate lead records and daily activity reports
• Follow up with homeowners regarding previously scheduled consultations
• Help support the sales and marketing teams through effective communication and lead management

Qualifications

• Previous customer service, call center, telemarketing, sales, or marketing experience preferred
• Strong communication and interpersonal skills
• Comfortable speaking with homeowners over the phone
• Positive attitude and professional demeanor
• Strong organizational and time-management skills
• Basic computer proficiency and data-entry skills
• Ability to work independently and as part of a team
• Ability to handle objections and maintain a customer-focused approach
• High school diploma or equivalent preferred

What We Offer

• Competitive pay: $18-$25 per hour
• Paid training
• Advancement opportunities
• Supportive team environment
• Full-time and part-time opportunities
• Industry-leading products and services
• Opportunity to work with one of the fastest-growing bathroom remodeling companies in the region

If you are outgoing, motivated, and enjoy helping people, we encourage you to apply and become part of the growing NW Baths team in Hobart, IN. Join us and make a difference in homeowners' lives while building a rewarding career.