Patient Service Coordinator - Call Center in Smyrna, TN
Full-time
Neuhaus Foot and Ankle
Do you enjoy working in healthcare and looking for a change? Would you like to work in a professional environment where the #1 priority is taking care of people?
If want to be in a positive work environment that feels like a work family and have a career that is impactful and important to those you serve, you'll want to join Neuhaus Foot and Ankle. Key responsibilities are:
If want to be in a positive work environment that feels like a work family and have a career that is impactful and important to those you serve, you'll want to join Neuhaus Foot and Ankle. Key responsibilities are:
- Quickly and accurately handles incoming calls providing patients with a exceptional patient experience
- Ensures seamless scheduling for patients across multiple clinics and providers within our organization
- Coordinates patient requests with clinical staff to ensure timely follow‑up and resolution
- Ability to route calls or messages to the appropriate staff/clinic
- Understands and complies with Provider Scheduling Templates
- Update patient information into EMR system
- Follows policies and procedures
- Previous experience handling patient interactions or assisting in a healthcare clinic or hospital setting
- Experience working with medical insurance plans including Medicare, Medicaid and commercial types is highly preferred
- Experience working in a podiatric or orthopedic practice is a plus
- An exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
- Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
- Enjoys working in a team-based environment with active collaboration
- Must be an effective communicator with excellent grammar and interpersonal skills
- Strong written communication skills with success in providing notes, updates, and written communications via computer systems
- Experience working in an EMR is preferred, eClinical Works software is a plus
- Demonstrated experience as a motivated and dedicated team member with a stable work history
- 24 days of PTO!
- 401(k) with 3% salary contribution after the first year
- Medical/Dental/Vision with $2,500 Annual Health Savings Account
- Company-paid $50,000 life insurance
- The potential for growth and advancement in the company
Vacancy posted 6 days ago
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