IT Manager

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.

We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.

In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.

About the Role

We're hiring our first IT Manager to own the full technology environment at Avoca. This is a foundational role sitting within Operations - you'll be responsible for everything from day-to-day employee support and SaaS administration to leading the IT build-out of our NYC headquarters. You'll report to the Head of Operations and work closely with every team in the company as we scale from 100 to 200+ employees.

What You'll Do

• Own IT onboarding for every new hire - configure devices, provision accounts, and ensure day-one readiness across the company
• Administer Avoca's SaaS stack (Google Workspace, Slack, Notion, HubSpot, Zoom, and others) - managing access, integrations, and licensing
• Serve as the primary point of contact for all hardware and software issues; keep the team unblocked and moving fast
• Own endpoint security, identity and access management, and IT policy enforcement across the organization
• Drive IT process improvement, develop and manage ticketing and escalation workflows, and prepare and refine standard operating procedures
• Evaluate vendors, run cost-benefit analyses on tool upgrades and renewals, and ensure Avoca is getting best-in-class value
• Track and manage hardware and software inventory; manage laptop lifecycle from procurement through offboarding
• Comfortable working with/managing outsourced IT support/MSPs.

What You'll Bring

• 5+ years of experience in IT management or systems administration, ideally at a high-growth startup
• Hands-on experience with Google Workspace and a modern MDM platform (Rippling, Jamf, Kandji, or equivalent)
• Strong networking fundamentals - VLANs, Wi-Fi infrastructure, firewalls, DNS/DHCP
• Experience with identity and access management tools (Okta, Active Directory, or equivalent)
• Track record of supporting an office build-out or major infrastructure project end-to-end
• Strong vendor management and analytical skills; comfortable building a cost-benefit case and making a recommendation
• Clear, confident communicator who can translate technical decisions for non-technical stakeholders
• Nice to have: familiarity with AI tooling governance, SaaS security reviews, or relevant certifications (CompTIA, Google IT, AWS)

Who You Are

• You're hands-on and ownership-oriented - when something breaks or doesn't exist yet, you fix it or build it without being asked
• You operate well in ambiguity and move fast; you don't wait for a perfect brief to get started
• You think in systems - you spot the upstream cause, not just the immediate symptom, and you build for scale even when you're solving for today
• You take the work seriously and hold a high bar for reliability; the team depends on you and you don't let them down
• You're in the office five days a week and set the standard for what a well-run, well-supported physical workspace looks like

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k) through Vestwell
• Flexible PTO plus U.S. federal holidays
• Company-wide off-sites
• Daily in-office lunch through Parkday
• Dinner covered when working late
• Commuter support including transit reimbursement and late-night rideshare
• Standing desks and workspace accommodations available on request
• All core tools and software provided

Compensation: The expected base salary for this role is $120K-145K, with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.

Why Avoca

At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity. We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.