Front Desk Agent

Job TitleThis position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company's standards of quality and professionalism.Anticipates and responds to guests in a friendly and positive mannerResponsible for providing the highest level of serviceProcess check-ins and check-outs, verify billing, create reservations, and process special requestsAssists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and servicesWorks as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessaryUnderstands and follows the company guest service recovery programFollows proper selling techniques and ensures strategies are utilized to maximize room revenuesMonitors room availability, follows restrictions, and all booking policies and proceduresDrives sales and maximizes revenue by up-selling rooms and amenitiesFollows company procedures when handling cash and processing financial transactionsResponsible for proper use of all equipment and adheres to cost controls to reduce expenses and wasteProduces required volume of work by planning, organizing and prioritizing work dutiesAdheres to company general work rules, department procedures and company policiesAttends all required department and hotel meetingsMaintains a clean and safe work area in compliance with company, brand, local, state and federal regulationsFollows all company procedures for guest/associate incidentsKnowledgeable of hotel emergency proceduresEducation: High school diploma or GED requiredExperience/Knowledge/Skills/Abilities:1+ years prior guest service experience required preferably in a hospitality settingExcellent verbal communication skills neededAttention to detail, customer focused and the ability to perform job duties in a fast-paced environmentMaintains predictable and reliable attendanceAbility to lift, push and pull up to 25 pounds on an occasional basisAbility to move throughout the hotel (standing, walking, kneeling, bending) for extended periodsRate: $17.00 USD per hourAvailability: Full-time, including evenings and weekends.CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email View email address on click.appcast.io Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. CSM Corporation