Sales & Service Technician

About us Dyson launched in the US in 2002 and has grown exponentially. Our U.S. headquarters is in Chicago’s Fulton Market neighborhood and we operate field sales, service centers, and expanding beauty and technology demo stores nationwide. About the Role This is a full‑time on‑site role. Hours are typically Tuesday through Saturday, with schedules subject to business needs and customer demand. Responsibilities Perform in‑person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies. Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions. Communicate repair findings, maintenance recommendations, and replacement options clearly to customers. Promote relevant Dyson products, accessories, and services through trust‑based cross‑selling conversations. Provide excellent customer service while managing customer expectations in real time. Process customer transactions and service details accurately within Dyson systems. Complete daily and weekly operational reporting as required. Manage parts usage, inventory accuracy, and service documentation. Follow Dyson service processes, quality standards, and escalation procedures. Support escalated repair cases and collaborate with broader service teams when needed. Maintain a calm, solution‑focused approach while handling multiple customer priorities in a fast‑paced environment. Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions. Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path. Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations. Handle objection‑based conversations professionally while maintaining a premium customer experience. Qualifications Six or more months of experience in customer service, retail sales, service operations, or a related customer‑facing environment. Confidence communicating with customers, including during objection handling or service‑related discussions. Aptitude for learning technical diagnosis and repair procedures. Curiosity to uncover hidden product needs beyond stated complaints. Demonstrates empathy and provides clear guidance to ensure customers choose the best long‑term solution. Strong verbal, written, and interpersonal communication skills. Ability to prioritize in a fast‑paced environment. Experience using Microsoft Office (Excel, Outlook, Word). Collaborative mindset with proven success in team environments. Ability to lift and move up to 50 lbs. High School Diploma or equivalent preferred. Must be at least 18 years of age. Benefits 401(k) with up to a 4% match Company‑paid Life Insurance and AD&D Flexible Savings Account (FSA) and Health Savings Account (HSA) Competitive Paid Time Off, separate holiday, sick, and vacation time Pre‑tax commuter benefits (applicable areas only) Generous Child Care Leave Program Wellness Program and Employee Assistance Program Generous Dyson Product Discounts Multi‑Level Healthcare Coverage Options, Vision & Dental Coverage Company‑paid Short‑Term and Long‑Term Disability Equal Opportunity Employer Dyson is an equal opportunity employer. We welcome applications from all backgrounds, and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other dimension of diversity. #J-18808-Ljbffr