Car Rental Agent

Job Description

Job Description

Benefits:

• Paid time off
• Flexible schedule

About the Role:
Join Grateful Heart Inc. as a Car Rental Agent in Yonkers, NY, where you will be the friendly face that connects customers with their ideal vehicle. This role offers a dynamic environment where you can showcase your customer service skills and passion for helping others.
Store hours: Mon-Fri 8am-6pm Sat/Sun 8am-2pm
Closed New Years Day, Easter, Independence Day, Thanksgiving & Christmas
1 month paid training.3 months probation.

Responsibilities:

• Assist customers in selecting and renting vehicles that meet their needs.
• Manage the rental process from start to finish, including paperwork and vehicle inspection.
• Provide exceptional customer service and support throughout the rental experience.
• Handle customer inquiries and resolve any issues promptly and professionally.
• Maintain accurate records of rentals, returns, and vehicle inventory
• Collaborate with team members to ensure smooth daily operations.
• Promote additional services and products to enhance customer satisfaction.
• Ensure the cleanliness and readiness of vehicles for rental with car cleaning staff.

Requirements:

• High school diploma or equivalent..
• Previous experience in customer service or car rental industry is a plus.
• Strong communication and interpersonal skills.
• Valid driver's license and clean driving record.
• Ability to work flexible hours, including weekends and some holidays.
• Detail-oriented with strong organizational skills.
• Proficient in using basic computer applications.
• Positive attitude and a passion for helping customers.

About Us:
Grateful Heart Inc. has been operating Avis Budget Group locations in the community for 7+ years, providing reliable car rental services with a personal touch. Our customers love us for our commitment to quality and exceptional service, while our employees appreciate our supportive work environment and opportunities for growth.