Donor Recruitment Coordinator II

Where Your Career is a Force for Good! Hourly Rate: $18.41 Work location / address: 2111 Dana Avenue, Cincinnati Ohio 45207 Responsibilities Confirm all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicate details to production planning staff. Serve as a liaison between the customer and the appropriate staff and handle customer inquiries and requests in a professional, courteous, helpful and timely manner. Prepare and maintain all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity. Localize blood drive collateral using approved templates and/or campaign materials to include location, date, time, goal, etc. and send thank you notes to customers to help ensure the prospect for future customer activity. Handle all inside sales support for assigned Recruitment District team to include incoming calls, distribution of mail, and coordination of meetings. Provide review and initiate applicable follow up for the Print Cost Model and exceptions process. Manage the donor pre‑sign up process, status report review, and condensed report review with Reps for accuracy. Responsible for providing own transportation for business purposes. Scope Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization. Qualifications Education: High School or equivalent required. Experience: Minimum 3 years related experience or equivalent combination of education and related experience required. Management Experience: N/A Skills & Abilities: Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable. Must possess outstanding organizational and communication skills. Effective problem‑solving skills in managing multiple priorities. A current valid driver's license and good driving record is required. Ability to work on a team. Travel: Some travel may be required. *Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. May be required to travel to sites throughout the region to meet with potential donor groups. Ability to use a personal computer and applicable software for sustained periods of time. Benefits for You Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to a 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Disclaimer The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Equal Opportunity Employer The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Fair Chance Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. #J-18808-Ljbffr American Red Cross