Regional Program Manager (Global Customer Management)

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at

Location: USA - VIRTUAL - US Virginia 

Division: Group 
Job Posting Title: Regional Program Manager (Global Customer Management) - 111996 
Time Type: Full Time

We have two unique openings for Program Management for our Global Customer Management Team:

• East Coast - Strong preference for Washington DC area
• West Coast - open to west region with close proximity to major airport - Dallas TX would be prime location

Purpose of the role

This Global Customer Management (GCM) Program Manager will focus on a specific Region as assigned in the United States.  This role provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Operations Teams. The GCM Program Manager is also responsible for being the liaison/direct link to the client in shaping the strategic direction of the program driving operational standards and harmonization through effective project management and continuous improvement support.

Key responsibility

Strategic and Operational Tasks

•Responsible for driving strategic scope (‘programs’) for the Global Customer Management (GCM) Team with a focus on process & tools development, standardization, reporting & compliance

•Act as senior operational expert ensuring global standardization of processes/tools/systems, continuous improvement/innovation/best practice sharing and support new business implementations

•Drive and facilitate the global strategic planning process (‘roadmap’) and associated supporting projects.

•Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals

•Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues

•Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment

•Challenge assumptions and use project/program management knowledge and expertise to keep leaders engaged

•Lead the development of communication strategy and execution of strategic scope to promote company strategy and priorities

•Supports change management programs linked to the strategic scope that supports customer strategy

•Support operations to identify, design, and implement continuous improvement initiatives. Measure and report impact.

Customer and internal relationships

•Collaborate with Global Customer Management (GCM) Center of Excellence (CoE) colleagues to align and involve key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etc.

•Build, maintain and manage relationships across all levels of the organization and act as the operational interface at global level to appropriate stakeholders on the customer side, understanding their demands

• Will also collaborate with Country Managing Directors and site managers to support development activities.  Will also align on strategy and serve as back-up support to senior GCM resources.  Will also partner with other GCM resources, Regional and In-Country IT, Data Center, and Internal Operations Teams to engage, leverage, utilize, and inform. 

P/L

•Improves revenue and profitability in collaboration with Country P/L owners, GCM Head and Business Development

KPIs

•Yearly growth of revenue

•Yearly growth of EBIT (total and %)

•Customer NPS (Customer satisfaction)

Qualifications & Expertise

•Bachelor in logistics or similar study

•5+ years’ experience in operational roles in the contract logistics industry, incl. P&L accountability

•Demonstratable E2E experience across sales, strategy, consulting, and supply chain

•Sufficient expertise within the account industry and high-level understanding of local market conditions ​

•Strong Business English (written and verbal)

•Experienced in working in a global matrix organization

• Ability to travel frequently - approximately 25%

Skills & Competencies

•Strong communication and interpersonal skills with ability to influence and collaborate effectively

•Good team player

•Excellent organizational skills. Ability to multitask and prioritize on an ongoing basis. Project Management mindset

•Entrepreneurial minded self-starter capable of working in a fast-paced, dynamic, changing work environment. Can work independently and is pro-active

•Must demonstrate ability to think strategically and tactically to drive cross-functional initiatives

•Can demonstrate mediation, problem-solving skills, ​and quantitative analysis skills to conduct complex strategic analyses with limited guidance

•Proven interpersonal and indirect leadership skills to develop strong working relationships at all levels/geographies. Presents well at executive level ​

•Strong knowledge of Microsoft Office is required with an emphasis on written guidance content (Word) quantitative analysis (Excel) and the creation of presentations (PowerPoint)

•Must have proven track record for meeting or exceeding goals

For this position, the expected base pay range is 120,000 USD - 170,000 USD Annually.  Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the  DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .