Operations Manager

Operations ManagerDo you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination. WonderWorks Branson is looking for an Operations Manager to join our team!Our Operations Managers ensure exceptional guest service and smooth operations across all departments, from admissions to laser tag! Operations Managers create WONDERful experiences by leading teams, maintaining a safe and clean environment, and resolving guest and team member issues efficiently.Responsibilities:Provide exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issuesDirect and supervise employees in all departments including admissions, retail, food & beverage, exhibits, laser tag, ropes, etc.Frequently walk through the building to ensure operations are running smoothlyPrepare work schedules for team members to be sure staffing levels coordinate with daily projected salesSupervise team members, from interviewing to recognition to counseling to exitsEnsure the facility maintains a safe and clean environment for all team members and guestsManage inventory, stock, and reorder food and merchandise as needed for business to run smoothlyPerform other duties as assignedQualifications:Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)Ability to work any shift including nights, weekends, holidays, and weather conditionsCash-handling experience and basic mathematical skills, as needed to make changeAbility to comprehend written and verbal communicationAbility to multi-task, work independently, and make reasonable & ethical decisions quickly within a fast-paced environment2+ years of Operations Management in Guest Services, Retail, and Food & Beverage experience required to allow for optimal success2+ years of experience supervising/leading a teamPrevious management experience in an attraction, theme park, or high-volume entertainment venue environment is preferredAbility to climb, bend, kneel, stoop, stand, and walk throughout the work area for prolonged periodsAbility to lift and/or move up to 50 poundsJob Types: Full-timeWonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Regular attendance is required. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.