Shop Foreman - Porsche Westwood

Group1 Porsche Westwood Shop Foreman

Group1 Porsche Westwood is seeking an experienced, technically accomplished, and highly organized Shop Foreman to lead the daily operation of our service workshop. This is a leadership position for an individual who combines exceptional automotive diagnostic and repair knowledge with strong organizational, communication, and team leadership skills.

The Shop Foreman serves as a key operational and technical leader within the workshop and acts as a bridge between technicians, service leadership, advisors, parts, warranty administration, the manufacturer, and Group-level resources. This individual is expected to lead by example, maintain an exceptionally high standard of workmanship and organization, and actively contribute to the continued development and efficiency of the Porsche Westwood service operation.

Responsibilities include:

• Orchestrating the day-to-day operation of the service workshop to ensure technicians, equipment, work orders, and repair priorities are aligned with the needs of the business.
• Acting as the primary operational leader within the shop and providing direction, organization, and support to the technician team throughout the day.
• Monitoring daily workflow, technician capacity, repair complexity, promised times, and workload to ensure the shop is operating efficiently.
• Taking an active role in work-order dispatch, repair mix, technician assignments, and prioritization of work based on technician skill level, workload, equipment requirements, and customer commitments.
• Identifying workflow bottlenecks and proactively implementing solutions to improve technician productivity, throughput, quality, and overall shop efficiency.
• Working closely with Service Management and Advisors to ensure repair priorities and shop capacity are properly communicated and coordinated.
• Maintaining awareness of overall shop performance and providing leadership with feedback regarding staffing, workflow, equipment, training, process, and operational needs.

Technical leadership and diagnostics include:

• Serving as a senior technical resource and key diagnostic authority within the workshop.
• Utilizing extensive technical knowledge, manufacturer resources, diagnostic equipment, and Porsche-specific systems to assist technicians with difficult or complex repairs.
• Taking the lead on complex diagnostic procedures and repairs when the needs of the workload require additional technical expertise.
• Serving as a primary escalation point for difficult-to-diagnose vehicle concerns and assisting technicians in developing effective diagnostic and repair strategies.
• Utilizing elevated manufacturer and Group resources, technical support channels, diagnostic systems, and other available resources to resolve complex vehicle concerns.
• Serving as a key point of contact for manufacturer escalation tickets and technical cases, ensuring appropriate documentation, follow-up, and resolution.
• Assisting technicians in navigating difficult repairs while encouraging proper diagnostic methodology rather than simply providing answers.
• Maintaining a high level of current knowledge regarding Porsche vehicles, technologies, diagnostic procedures, technical information, and repair standards.

Technician support and team development include:

• Maintaining a strong presence on the shop floor and regularly working directly with technicians in their bays.
• Providing hands-on assistance, guidance, coaching, and second opinions when technicians encounter challenging repairs or diagnostic concerns.
• Serving as a readily accessible technical resource for the technician team throughout the workday.
• Helping technicians interpret technical information, repair procedures, warranty requirements, documentation standards, and manufacturer policies.
• Fostering an environment where technicians are comfortable seeking assistance, collaborating on difficult repairs, and sharing knowledge with one another.
• Leading by example through professionalism, technical competency, organization, cleanliness, and adherence to Porsche and Group standards.
• Encouraging teamwork and cooperation across the entire workshop rather than operating as an isolated technical resource.
• Identifying opportunities for technician development and communicating training or resource needs to Service Management.
• Helping establish and reinforce consistent repair and documentation practices across the technician team.

Quality control and repair standards include:

• Serving as the final quality-control checkpoint for the majority of vehicles completed within the facility.
• Reviewing completed repairs for quality, accuracy, completeness, and adherence to manufacturer repair standards.
• Performing or coordinating road tests and other appropriate quality-control procedures when required.
• Verifying that repairs have been completed correctly and that vehicles are ready for customer delivery before they leave the workshop.
• Identifying incomplete, improperly documented, or questionable repairs and ensuring they are addressed before vehicle release.
• Helping reduce comebacks by maintaining a proactive quality-control process and identifying recurring issues or process failures.
• Ensuring technicians are following applicable Porsche, Group, dealership, warranty, and safety procedures.

Warranty and documentation compliance include:

• Ensuring technicians maintain accurate and complete repair documentation consistent with Porsche and Group 1 Automotive requirements.
• Monitoring technician adherence to warranty documentation requirements, including required diagnostic information, test results, measurements, photographs, supporting documentation, and other required evidence.
• Assisting technicians with warranty-related questions and documentation requirements.
• Identifying documentation deficiencies before repair orders are finalized whenever possible.
• Supporting Service Management and Warranty Administration with technical clarification and documentation when warranty claims or manufacturer questions arise.
• Helping ensure repair orders accurately reflect the work performed and the diagnostic process used to reach the repair conclusion.

CDK, Xtime, and process optimization include:

• Maintaining a strong working knowledge of CDK, Xtime, and other dealership systems used throughout the service operation.
• Utilizing dealership technology to improve workflow, communication, documentation, dispatch, repair tracking, and overall shop efficiency.
• Identifying opportunities to streamline existing processes and reduce unnecessary administrative work for technicians and management.
• Assisting with the development and implementation of improved digital and operational workflows.
• Serving as a knowledgeable resource for technicians and leadership when questions arise regarding system functionality or shop-related processes.
• Identifying recurring system or process inefficiencies and working with appropriate departments to develop practical solutions.
• Helping ensure that technology is being used as an operational tool rather than simply as a required administrative process.

Shop organization, cleanliness, and equipment include:

• Maintaining overall accountability for the cleanliness, organization, and professional appearance of the workshop and its surrounding areas.
• Establishing and reinforcing expected standards for cleanliness and organization throughout technician work areas.
• Ensuring technicians properly maintain their bays, tools, equipment, lifts, and shared workspaces.
• Monitoring shop equipment and machinery for maintenance or repair needs and ensuring issues are properly communicated and routed to the appropriate department.
• Ensuring appropriate supplies, shop equipment, and special tools are available and properly maintained.
• Monitoring special-tool inventory and identifying shortages, damaged equipment, or additional tooling requirements.
• Promoting proper storage and organization of Porsche special tools and shop equipment.
• Ensuring the shop remains compliant with applicable safety, housekeeping, environmental, and company standards.
• Serving as the role model for organization, cleanliness, tool management, and professional workshop practices.

Leadership and accountability include:

• Holding technicians accountable to established dealership, Group 1 Automotive, Porsche, safety, repair, documentation, and cleanliness standards.
• Addressing process or performance concerns promptly and professionally and communicating significant issues to Service Management.
• Maintaining a positive, professional, and team-oriented culture within the workshop.
• Balancing accountability with coaching and development, recognizing that the goal is to build a stronger and more capable technician team.
• Communicating effectively with Service Management, Service Advisors, Parts, Warranty Administration, and other dealership departments.
• Representing Porsche Westwood professionally when interacting with customers, manufacturer representatives, technical support personnel, vendors, and Group leadership.
• Maintaining confidentiality and exercising sound judgment when handling operational, personnel, technical, or customer-related matters.

What success looks like:

• Technicians know where to turn when they encounter a difficult repair.
• Complex diagnostic concerns are approached methodically and resolved efficiently.
• Work is dispatched intelligently based on technician capability, workload, and repair requirements.
• Repair orders are properly documented and warranty requirements are consistently met.
• Vehicles leave the workshop properly repaired, inspected, and ready for the customer.