Back of House Manager on Duty

Back of House Manager on Duty (BOH MOD)

Reports To: Operations Director

Department: Back of House (Kitchen)

Position Overview

The Back of House Manager on Duty (MOD) is responsible for leading kitchen operations during their assigned shift. This role ensures food safety, speed of service, quality standards, and team development while upholding Chick-fil-A’s values. The BOH MOD serves as the primary leader for the kitchen, making real-time decisions to support operational excellence and an exceptional guest experience.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and support BOH Team Members during assigned shifts
• Set the tone for a positive, disciplined, and high-performing kitchen culture
• Assign positions, manage breaks, and adjust staffing based on business needs
• Hold team members accountable to Chick-fil-A standards and procedures
• Communicate clearly with Front of House leadership to ensure smooth operations

Operations & Execution

• Ensure food is prepared accurately, efficiently, and to brand standards
• Maintain speed of service goals during peak and non-peak hours
• Monitor and manage food flow, production levels, and holding times
• Respond quickly to operational challenges and make sound decisions
• Ensure proper opening, shift transition, and closing procedures are followed

Food Safety & Quality

• Enforce all food safety, sanitation, and cleanliness standards
• Ensure compliance with local health department regulations and Chick-fil-A Pathway standards
• Conduct line checks, temperature checks, and food safety audits as required
• Address food safety concerns immediately and appropriately

Inventory & Waste Control

• Monitor product usage and minimize waste during shifts
• Ensure proper rotation, labeling, and storage of all products (FIFO)
• Communicate inventory needs, shortages, or concerns to BOH leadership

Training & Development

• Work with Trainers to train new BOH Team Members and develop existing staff
• Model correct procedures and reinforce best practices
• Provide real-time coaching and feedback during shifts

Qualifications

• Previous BOH leadership experience preferred (restaurant or quick-service environment)
• Strong understanding of kitchen operations, food safety, and team leadership
• Ability to stay calm, focused, and decisive in a fast-paced environment
• Strong communication and problem-solving skills
• Must be able to work flexible hours, including early mornings, nights, and Saturdays

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 50 lbs
• Ability to work in a hot, fast-paced kitchen environment

Chick-fil-A Values Alignment

• Demonstrates servant leadership
• Leads with integrity and accountability
• Committed to excellence and continuous improvement
• Supports Chick-fil-A’s mission to positively influence all who come in contact with the brand

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.