Training And Quality Specialist

Job Description

Quality Training Specialist

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On-Site | North Phoenix, AZ

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Schedule: Monday–Thursday | 6:00 AM–4:30 PM

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About IES Communications

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IES Communications is a national provider of integrated technology solutions specializing in structured cabling, data centers, network infrastructure, security, wireless, and audiovisual systems. Our team designs, builds, and supports some of the most advanced technology environments in the industry, helping clients stay connected and future-ready.

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Job Summary

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IES Communications is seeking a Quality Training Specialist to support a large-scale, high-tech construction project in North Phoenix. This is a hands-on field position focused primarily on quality assurance, telecommunications installation standards, inspections, documentation, and field support , with opportunities to coach and train employees on proper installation and testing practices.

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The ideal candidate brings strong, hands-on knowledge of low-voltage telecommunications infrastructure , including copper and fiber cabling, termination, testing, and equipment buildouts. This person should be comfortable working directly in an active construction environment and helping field teams meet both IES and customer quality expectations.

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What You'll Do

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• Perform field quality inspections of telecommunications installations.
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• Verify installations meet applicable project, company, customer, quality, and code requirements.
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• Review completed work and provide quality sign-off prior to customer turnover.
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• Inspect and evaluate copper and fiber cabling installations.
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• Review testing results, inspection reports, and quality documentation.
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• Help identify installation issues and work with field teams to correct deficiencies.
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• Coach and mentor technicians on proper installation, termination, testing, and quality practices.
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• Provide hands-on or classroom training when specific training needs arise.
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• Support training involving proper testing, termination, installation methods, and IES quality standards.
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• Prepare and maintain quality and performance documentation.
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• Help drive process improvements and consistent quality practices across the project.
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• Work collaboratively with project management, field leadership, and quality teams.
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The intake specifically emphasized that training will generally involve guiding and mentoring employees in the field , with occasional formal classes for groups when a particular skill needs reinforcement.

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What We're Looking For

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• Strong hands-on experience with low- voltage/telecommunications cabling systems .
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• Knowledge of Cat 6 and Cat 6A installation, pulling, termination, and testing .
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• Knowledge of fiber-optic cable installation, termination, and testing .
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• Experience with IDF, rack and/or cabinet buildouts .
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• Ability to inspect telecommunications installations and recognize quality issues.
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• Understanding of industry installation standards, codes, specifications, and quality requirements.
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• Ability to read and interpret blueprints, project documents, specifications, and quality requirements.
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• Strong communication skills with the ability to coach and mentor field employees.
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• Strong documentation, organization, problem-solving, and attention-to-detail skills.
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• Proficiency with Microsoft Office.
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• Minimum high school diploma or equivalent.
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• Previous training experience is beneficial, but extensive formal classroom training experience is not required based on the manager's intake.
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• English language proficiency, including the ability to speak, read, write, and understand English, is required. This is based on the requirement to communicate directly with customer(s) and other employees, to complete regular reporting both to management and to the customer, and to promote safety and efficient communication in the case of emergencies.
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Preferred Qualifications

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• Previous quality assurance experience within structured cabling, telecommunications, low voltage, electrical, or commercial construction .
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• Experience using Fluke testing equipment and reviewing test results.
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• Current or previous BICSI certification/training .
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• Experience training, mentoring, or developing technicians in the field.
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• Project management or construction project experience.
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PLEASE NO AGENCY CALLS.

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NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

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EEO & Affirmative Action

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The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

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View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

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View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

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Disability Accommodation

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IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at View phone number on ziprecruiter.com or any IES office to request assistance.

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IES Participates in E-Verify

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E-Verify Information

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English/Spanish

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Right to Work

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English

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Spanish

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