Seasonal Guest Relations Specialist:

Job Description

Job Description

Do you have excellent customer service experience? Luttrell Staffing Group is currently hiring Seasonal Guest Relations Specialist positions in Knoxville, TN.

Details for Seasonal Guest Relations Specialist Position:

• $20 / Hour

• Full-Time | Short-Term Temp

• Zero Fees - you’ll never be charged for any screening service

• Weekly Pay

• Associate discount across all Stand Out For Good brands 

• Paid Training & Ongoing Coaching 

• This is an on-site position

• Starting in October 2026 through early January 2027, with the potential to end sooner or extend based on business needs and guest volume 

• available to work evenings, weekends, and throughout our peak Christmas season. 

• Thanksgiving Day, Christmas Eve, and Christmas Day are scheduled days off 

Job Duties for Seasonal Guest Relations Specialist Position:

• Deliver friendly, solution-focused guest support by phone, live chat, email, and SMS 

• Assist with orders, shipment tracking, returns, billing questions, and guest concerns 

• Strive for fast, first-contact resolution while building guest trust and loyalty 

• Navigate multiple systems to research issues and provide accurate information 

• Maintain knowledge of brands, products, promotions, and company policies 

• Document guest interactions accurately while protecting confidentiality and following compliance standards 

• Partner with team members and leaders to resolve complex situations 

• Support a positive, collaborative team environment during the busy season 

• Follow company policies and safeguard guest personal information

• Completes any other related tasks as needed

Qualifications and Desired Skills for Seasonal Guest Relations Specialist Position:

• High school diploma required; associate or bachelor's degree preferred

• Strong written and verbal communication, organization, analytical thinking, and problem-solving skills 

• Proficiency with computers and Google Workspace 

• Ability to manage multiple priorities in a fast-paced environment 

• Six months or more of customer service experience, preferably in retail, hospitality, or a contact center 

• Associate’s or bachelor’s degree preferred 

• Availability to work evenings and weekends 

• Ability to sit for extended periods 

• Ability to sit for extended periods and lift up to 15 lbs

If you have the experience and skills we're looking for, apply to Luttrell Staffing today! Call or text View phone number on us.fitly.work. We are an equal-opportunity employer.