Automation and Business Solutions Specialist

Job Description

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About the Company

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PROMAN Staffing is a member of the PROMAN global family of companies and a leading provider of temporary staffing across the United States. We deliver high-quality workforce solutions through strong teams, a customer-first mindset, and a commitment to operational excellence.

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About the Role

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The Automation & Business Solutions Specialist supports the maintenance, enhancement, testing, documentation, deployment, and user adoption of automation and business solutions. Initial work will focus on Power Automate, SharePoint, and Microsoft 365, including troubleshooting existing solutions and delivering well-defined improvements under the direction of the Director of Technology, Automation & Business Solutions.

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Responsibilities

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Solution Support & Maintenance

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• Monitor, maintain, and support Power Automate flows, SharePoint lists and libraries, Microsoft 365 solutions, and related business processes.
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• Troubleshoot failed workflows, data issues, permissions issues, and user-reported problems; document findings and escalate complex or high-risk issues appropriately.
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• Follow established standards for security, privacy, naming, development, testing, deployment, change control, documentation, and application lifecycle management.
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• Track assigned work, risks, issues, dependencies, and outcomes; provide timely status updates and raise blockers before they affect delivery.
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Process Improvement & Solution Delivery

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• Build and enhance simple-to-moderate automations and SharePoint-based solutions from approved requirements and within established design standards.
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• Assist with process discovery, current-state mapping, requirements gathering, and translation of business needs into clear functional requirements.
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• Assist with data cleanup, field mapping, list design, permissions configuration, and basic reporting needed to support business solutions.
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• Support measurement of solution usage and business outcomes, including transaction volume, time returned, cycle-time improvement, error reduction, and user adoption.
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Testing, Documentation & Enablement

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• Prepare test plans, test data, and expected results; support user acceptance testing, regression testing, defect tracking, and deployment validation.
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• Create and maintain solution documentation, process maps, support guides, release notes, application inventories, and knowledge articles.
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• Support users through clear communication, training materials, demonstrations, and issue follow-up while encouraging adoption of approved processes and tools.
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• Communicate clearly with business users and technical team members, ask effective questions, and escalate risks appropriately.
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Growth & Development

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• Participate in solution reviews and progressively develop skills in Power Apps, Dataverse, REST APIs, actions, JSON, data mapping, integrations, and related technologies.
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• Apply feedback, expand independent solution capability, and perform other related Automation & Business Solutions duties as assigned.
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Qualifications

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• One or more years of experience in business operations, process support, system support, reporting, quality assurance, or another role requiring structured problem-solving; internal staffing-industry experience is valued.
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• Exposure to Microsoft 365, SharePoint, Power Automate, Power Apps, workflow tools, or comparable business systems is preferred; aptitude and relevant project experience may substitute for formal development experience.
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• Basic understanding of process logic, data fields, permissions, testing, and the relationship between business rules and system behavior.
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• Strong analytical ability, attention to detail, persistence, and comfort troubleshooting unfamiliar problems methodically.
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• Ability to document work clearly and communicate with both business users and technical team members.
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• Ability to manage assigned priorities, meet commitments, ask effective questions, and escalate risks appropriately.
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• Bachelor's or associate degree in business, information systems, technology, or a related field preferred; equivalent work experience and demonstrated capability will be considered.
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• Microsoft Power Platform or Microsoft 365 certifications are helpful but not required.
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