Service Operations Manager

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

The Service Operations Manager is responsible for directing and coordinating all front-end operations, customer service functions, and administrative processes within the store. This position ensures exceptional customer experiences, operational efficiency, compliance with company policies, and achievement of sales, labor, and profitability goals. The Service Operations Manager leads front-end teams and administrative personnel while supporting overall store performance and execution.
Key Responsibilities Leadership & Team Development

• Recruit, train, coach, and develop front-end and service operations associates.
• Provide ongoing performance feedback, recognition, and corrective action when appropriate.
• Foster a culture of accountability, teamwork, inclusion, and customer service excellence.
• Promote associate engagement and retention through effective leadership.
• Support succession planning and leadership development initiatives.

Customer Experience

• Ensure exceptional customer service standards are consistently delivered.
• Resolve customer concerns, complaints, and service issues promptly and professionally.
• Promote a customer-first culture throughout the front end and customer service areas.
• Monitor customer service metrics and implement improvement plans as needed.
• Create a positive and welcoming shopping experience for all customers.

Front-End Operations

• Direct daily front-end operations, including checkout lanes, self-checkout, customer service desk, and related functions.
• Ensure proper staffing levels to meet customer demand and productivity goals.
• Monitor transaction accuracy, cash handling, and customer flow.
• Ensure adherence to company operating procedures and service standards.
• Support efficient execution of front-end processes and initiatives.

Administrative Operations

• Oversee administrative functions including cash office operations, scheduling support, reporting, and record retention.
• Ensure accuracy and compliance in cash management procedures.
• Maintain required operational documentation and reporting.
• Support payroll, workforce management, and administrative processes as assigned.
• Ensure compliance with company policies and procedures regarding financial controls.

Financial Management

• Manage labor expenses and staffing productivity within assigned areas.
• Monitor front-end performance metrics and operational results.
• Support achievement of store sales and profitability goals.
• Assist in controlling shortages, cash variances, and operational expenses.
• Identify opportunities to improve efficiency and customer service performance.

Safety, Compliance & Asset Protection

• Maintain a safe environment for customers and associates.
• Ensure compliance with company policies, operational standards, and regulatory requirements.
• Support asset protection initiatives and shrink reduction programs.
• Investigate and address operational and compliance concerns promptly.
• Ensure confidential information is handled appropriately.

Store Support & Operations

• Collaborate with store leadership and department managers to ensure operational excellence.
• Support execution of company programs, initiatives, and promotional events.
• Assist with store opening, closing, and manager-on-duty responsibilities.
• Serve as a member of the store leadership team and support total store operations.
• Assume additional leadership responsibilities as assigned.

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Excellent customer service and communication abilities.
• Knowledge of retail operations, front-end management, cash handling, and labor planning.
• Ability to analyze operational reports and performance metrics.
• Strong organizational, administrative, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, workforce management systems, and retail technologies.
• Ability to maintain confidentiality and exercise sound judgment.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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