Front Desk Wellness Specialist

Job Description

Job Description

Front Desk Wellness Specialist

Claddagh Chiropractic Wellness Center in Ferndale is hiring a dependable, energetic, and organized Front Desk Wellness Specialist .

This is more than a receptionist position. You will create an exceptional patient experience, keep the office running smoothly, and support patients as they work toward their health goals. We are looking for someone who takes ownership, communicates confidently, follows through, and genuinely enjoys helping people.

What Success Looks Like

You will be successful when:

• Patients feel welcomed, supported, and cared for.

• The schedule is accurate, organized, and productive.

• Calls, texts, questions, and follow-ups are handled promptly.

• Patients understand their next steps and remain consistent with care.

• Payments, billing, and patient information are handled accurately.

• Doctors and team members receive dependable support.

• You notice problems, take initiative, and help create solutions.

Key Responsibilities

• Welcome and check patients in and out.

• Answer calls, texts, and patient questions professionally.

• Schedule appointments and help patients stay consistent with care.

• Collect payments, enter charges, and explain office payment options.

• Review paperwork and maintain accurate patient information.

• Communicate clearly with patients, doctors, and team members.

• Follow established systems, scripts, and office procedures.

• Assist with patient follow-up, reactivation, referrals, workshops, and wellness promotions.

• Maintain a clean, organized, and welcoming front office.

• Support the team wherever needed.

Who We Are Looking For

You may be a great fit if you:

• Are positive, friendly, and comfortable talking with people.

• Are dependable, punctual, and accountable.

• Can multitask in a fast-paced environment while staying accurate.

• Communicate clearly and confidently.

• Learn quickly and respond well to coaching.

• Take initiative without needing constant reminders.

• Are comfortable discussing appointments, payments, and next steps.

• Enjoy teamwork and believe health and wellness can change lives.

Healthcare or chiropractic experience is helpful, but not required. We will train the right person who brings the right attitude, work ethic, and commitment to excellence.

This Position May Not Be Right for You If

• You are frequently late or unreliable.

• You need repeated reminders to complete tasks.

• You avoid accountability or difficult conversations.

• You prefer a slow-paced environment with limited interaction.

• You resist feedback, systems, or performance expectations.

• You are looking for a temporary job rather than an opportunity to grow.

Why Join Claddagh?

Our mission is to help patients Get Better Results Faster through chiropractic care, massage therapy, Nutrition Response Testing, cold laser therapy, custom orthotics, wellness education, and supportive services.

Our team values exceptional patient care, personal responsibility, clear communication, positivity, continued learning, and growth.

Position Details

• Full-time, in-person position in Ferndale, Michigan. (Part-time may be considered for an exceptional candidate)

• Some evening or weekend availability may be required

• Compensation is based on experience, qualifications, and availability

How to Apply

Submit your resume and complete the application questions thoughtfully. To show that you're interested, include the words “Wellness Warrior” in your response to one of the questions.

We are looking for more than someone to sit at the front desk. We want a team member who will take ownership, contribute, grow, and help every patient feel valued.

If that sounds like you, we would love to meet you.