CX Strategy & Ops Lead — AI-Driven, Scalable Customer Experience
Notion
Monograph is looking for a CX Strategy & Ops Lead in San Francisco to design and execute our customer support strategy. You will partner with cross-functional teams to enhance customer experience and track key performance metrics. The ideal candidate has over 8 years of experience in customer support strategy and a strong ability to manage multiple projects. This is a great opportunity to bring strategic initiatives to life in a fast-paced environment. A competitive compensation package is available. #J-18808-Ljbffr Notion
- ...We are hiring an Applied AI Strategy & Ops Lead to own and evolve our internal... ...including support platforms, AI-driven systems, and internal... ...processes. Nice to Have Experience working with support platforms... ...Background in Ops, Support, or CX environments Experience...SuggestedRemote work
- ...Clipboard is hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This is a hands-on individual... ...across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-...Suggested
- ...core systems (Salesforce, engagement, marketing automation, BI), translate requirements into scalable workflows, and drive forecasting with cross-functional teams. You’ll lead analytics for leadership, investor, and board reporting while partnering with Sales to refine...Suggested
$156.4k - $215.83k
Moloco is seeking a Senior Manager for GTM Strategy & Operations in San Francisco. This role is crucial for shaping commercial strategies... ...for Moloco's AMER business, focusing on developing insights, leading initiatives, and driving accountability. The ideal candidate has...SuggestedFlexible hours- ...as the senior technical authority for CNC and CAM. The role focuses on shaping CNC/CAM R&D strategy and translating machining expertise into AI-driven automation. You will lead technical direction, partner with AI researchers, and establish standards across CNC/CAM while...Suggested
- ...Ventures is seeking an impact-driven advisor to guide... ...the business value of AI initiatives. You will connect... ...execution to help customers optimize AI programs. In... ...-facing role, you’ll lead executive steering sessions... ...data into practical AI strategies that inform product...
- Uses vibe coding and AI assistants in daily workflow... ...is hiring a GTM Strategy & Ops Lead to own the commercial... ...and systems that enable scalable enterprise sales. Job... ...Requirements 6+ years of experience across GTM strategy,... ...with a small, mission-driven team. A culture emphasizing...
- ...advance EY’s pricing agenda across regional teams. You will lead pricing strategy, monetization, and commercial models for highly strategic opportunities... ...role spans cross‑service line initiatives and technology‑driven pricing evolution. You will influence executive stakeholders...
- Halluminate, an applied AI and data company, is hiring a Chief of Staff to own strategic initiatives and drive operational systems in San Francisco. You will work with the CEO/CTO, build HR/onboarding, and create automated workflows with coding agents to scale from 10...Temporary workRelocation package
$205k - $230k
...Lead Product Manager, Enterprise Services... ...’s product strategy and execution, translating customer needs and... ...Engineering, Design, Experience Research, and... ...Management, powered by AI agents and... ...build the next scalable product at... ...success building AI-driven platforms,...Work at officeLocal areaWork from homeWorldwide- Parafin is seeking a Head of Customer Experience to own and scale our entire CX function. This is a full-time exempt leadership position, based onsite at our San Francisco office, and reports directly to Parafin's executive team. As Parafin grows the capital, spend, and...Full timeWork at office
$162k
...highest-stakes customer experience moments.... ...disproportionate share driven by our... ...Airports & Venues CX program owns the global strategy to eliminate... ...of Ops, Product, and... ...As Program Lead, Airports & Venues... ...customer empathy, AI fluency, and... ...structured, scalable solutions. Proven...Full timeWork experience placementWork at officeLocal areaRemote workWorldwide- Waymo is seeking a Strategy and Operations Manager in Public Relations... ...Waymo's story as a world-leading autonomous driving technology company. You will design scalable processes, manage events, oversee... ...external partners, and drive data-driven insights across product,...
- ...seeking a Research Operations Lead to build and run a scalable research enablement program. You will set strategy, develop the team, and... ...product, and marketing to embed customer evidence into decisions.... ...relationships, and budget, and advance AI‑driven research workflows with a...
- Nooks.ai is seeking a Head of Growth Marketing to lead its Growth Marketing organization. You’ll own the strategy, channels, systems, and experimentation that drive customer acquisition and pipeline growth... ...memorable customer experiences into scalable growth. #J-18808-Ljbffr...
- HoneyBook, a leading AI-powered platform for service-based businesses, seeks a CX Digital Program Lead in San Francisco to shape scalable, data-driven customer engagement. You will design in-product pathways, lead AI experimentation, and partner with Product, Marketing...
- Middesk in San Francisco is seeking a Growth Strategy Lead to drive how we attract, engage, and convert the right customers through organic and earned channels. You’ll evaluate opportunities across SEO, AEO, content, brand, social, partnerships, and events, and translate...
- ...Manager for Payroll Platform to shape APIs and drive AI-enabled payroll solutions. You will own the vision and... ...with engineering, design, data and compliance to deliver scalable payroll APIs and workflows. You’ll lead migrations, define actions and audit trails, and...
- Sierra, based in San Francisco, is seeking a Strategy & Operations leader to partner with Agent Development leadership... ...within large enterprises. You will drive data-driven decisions and create scalable playbooks for AI agent deployment, leveraging tools like Claude Code...
- ...Decagon Decagon is the leading conversational AI platform empowering... ...deliver concierge customer experiences. Our technology... ...in-office company, driven by a shared commitment... .... You will own the strategy and execution for... ...builds repeatable and scalable as we grow. You...Full timeWork at officeLocal area
- Menlo Ventures is seeking a Senior Customer Experience Strategy leader in San Francisco to guide the development of CX plans aligned with strategic goals. You will analyze customer feedback and market insights to surface opportunities and shape initiatives across product...
- Juicebox is hiring its first Scaled Customer Success lead to own the customer journey,... ...scoring, lifecycle automation, and scalable programs. You will partner with our... ...workflows, unify signals, and build an AI-powered customer experience that scales with the business,...
$230k - $260k
...is the collaborative AI workspace where teams... ...(our employees) are customer zero in bringing this... ...work.About the Role:The CX Strategy & Ops Lead is responsible for... ...exceptional customer experience at scale. As a strategic... ...data and make data-driven syntheses, diagnose and...Local area- ...Senior Engineering Manager to lead the Payments Experience, owning the end-to-end payments... ...contractors. You will build AI‑first, performant experiences,... ...reusable capabilities, shape the strategy, and drive global, reliable, scalable payment systems. This role collaborates...For contractors
- ...Growth and the broader GTM organization. You’ll work closely with the Head of Growth and CRO leadership, with potential to build and lead a small team. The role emphasizes AI-driven planning, synthesis, and reporting to automate workflows. #J-18808-Ljbffr Jobleads-US
- OpenAI is seeking a dynamic Strategy & Operations Programs professional to drive strategic... ...our support operations to enhance customer experience. In this role, you’ll help ensure the... ...business growth, translating priorities into scalable processes and actionable programs that...
- Google LLC is seeking a Share Global Content Strategy Lead for YouTube Business, with location options including Playa Vista or San Bruno, CA. You will lead a global content strategists team and drive AI-enabled content production to scale partner-facing and user-facing...
- Asana in San Francisco seeks a Lead Product Manager, Enterprise Services Management to define the 0→1 strategy for its new AI-native Service Management line. You’ll... ...management, a track record of building AI-driven platforms, and a customer-obsessed mindset. #J-18808-Ljbffr...
- Rillet is seeking a Business Operations hire who builds with AI, not just talks about it. You'll work directly with function leaders across Sales, Partnership, Customer Success, and Deployment to rethink how their teams operate. You’ll drive real transformation in ways...
- ...security pipelines, triage vulnerabilities, and drive incident response. You’ll coach peer developers, embed security into the lifecycle, set SLAs/SLOs, and shape long-term reliability and cost strategies for scalable systems in CA/NY. #J-18808-Ljbffr UnitedMasters, Inc.
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