Manager, Customer Service Learning

Select how often (in days) to receive an alert: CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. Job Summary CenterPoint Energy is looking for a Manager, Customer ServiceLearningto join our Learning & Organizational Development team. This role leadsCustomerService Learningstrategy and execution, partnerswith Customer Service leadership and enterprise stakeholders, and deliversscalable, data-informed learning solutions that strengthen workforce capability, improvethecustomerexperience, and support operational performance. The Manager, Customer Service Learning leads a geographically dispersed team supporting Minnesota, Indiana, and Houston and ensures consistent, effective learning delivery across regions. The role advances modern learning practices through digital and AI-enabled solutions while aligning learning products to LOD standards, leadership behaviors, and change enablement practices. Essential Functions Lead Customer Service Learning strategy aligned to Customer Service priorities, enterprise workforce goals, and broader LOD portfolio priorities. Partner with Customer Service operations leaders to identify capability gaps, translate business needs into LOD-aligned learning plans, and implement scalable learning solutions. Oversee onboarding, cross-functional, technical, sales, and leadership training programs that support employee capability and operational performance. Ensure effective blended learning delivery, including classroom, virtual, eLearning, simulations, AI-enabled solutions, and immersive practice experiences. Establish governance for content quality, instructional design, facilitation, evaluation, delivery standards, and sustainment practices. Partner across LOD to integrate instructional design, learning technology, change management, and leadership development support into Customer Service Learning initiatives. Conduct performance consulting using operational data, quality insights, learner feedback, and stakeholder input to distinguish training needs from process, communication, or change needs. Measure learning effectiveness using KPIs, learner feedback, and business outcomes; provide insights that inform continuous improvement and LOD reporting. Lead, coach, and develop trainers and coordinators across regions while strengthening collaboration and consistency across regional Customer Service Learning teams. Serve as a strategic advisor on training readiness, change initiatives, launch decisions, and sustainment efforts, including support during high-volume periods or All Hazards Operations Plan events, as needed. Education Description Requires a bachelor’s degree from an accredited college or university. A degree in learning and development, instructional design, organizational development, business, human resources, education, communications, or a related field is preferred. Experience Minimum of five (5) years of experience in learning and development or a related field required. Knowledge of customer service and/or field operations preferred. Minimum of five (5) years of leadership experience managing teams or enterprise programs required. Demonstrated experience in instructional design, facilitation, adult learning principles, and blended learning delivery required. Experience applying performance consulting, learning governance, measurement practices, and continuous improvement within an LOD or enterprise learning environment preferred. Experience with digital learning platforms, learning technology, and AI-enabled content development preferred. Ability to partner effectively across instructional design, learning technology, change management, leadership development, operations, and enterprise stakeholder groups. Able to communicate clearly, influence stakeholders, coach employees, and translate business priorities into practical learning solutions. We want you to know Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. What we bring to you Competitive pay Paid training Benefits eligibility begins on your first day Flexible work schedule, paid holidays and paid time off Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston Professional growth and development programs including tuition reimbursement 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution Job Type: Full Time Posting Start Date: 08/20/2026 Posting End Date: 08/27/2026 This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, protected veteran status or disability. #J-18808-Ljbffr CenterPoint Energy, Inc.