Security Operations L2 Support

Troubleshooting L2 incidents and closing incidents on the ITSM tool and updating the KB documentation. Configuration changes as recommended by the L3 team Log analysis and management – (move logs from log server to reduce memory consumption / resource utilization) SNMP configuration on security devices. Patching the security HW/SW environment. Checkpoint Firewall rule changes. Building and troubleshooting VPN B2B ipsec tunnels. On Cisco ASA Bluecoat ( filter web traffic on corporate networks) changes. Creating reports and basic dashboards Vendor coordination and Follow ups (e.g. RMA, TAC, patch upgrade) Symantec End Point protection management. Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level Using the Symantec SOC portal for analyzing the logs, user administration, security control items SLA and KPI reports Qualifications Checkpoint firewall (version R77.xx) :23 HA clusters Cisco ASA 51xx series FireEye ETP Symantec SOC & Security Analysis reporting Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr LWC, Inc.