Customer Success Manager, Advertising (DSP)

Customer Success Manager, Advertising (DSP) United States The Company CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week. 2,200+ Customers 10 of Top 12 Retailers Connected $200M+ Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO. The Role Fueled by our customer and business growth, we’re looking for a Customer Success Manager, Advertising (DSP) to run and grow relationships with our customers, ensuring they are successfully adopting the product. This role will oversee the management of display advertising campaigns on platforms including, but not limited to, Amazon DSP, Walmart Connect, and The Trade Desk (TTD). The goal of our Customer Success Managers at CommerceIQ is to help our customers achieve profitable revenue growth using our platform. They partner with the CommerceIQ Customer Success Team and other cross‑functional partners to onboard, train, and provide day‑to‑day support. They must understand the customer’s business priorities and map the product capabilities of CommerceIQ and the Amazon ecommerce platform. What You'll Do Understand customer needs to plan, organize, and manage all display advertising including Amazon DSP, Walmart DSP, and The Trade Desk. Collaborate with internal teams and other Customer Success Managers to run full‑funnel media campaigns and ensure display advertising strategies align to paid search campaigns. Act as the liaison between Amazon Advertising, Walmart Connect and other external partners and our clients. Be an expert on the CommerceIQ platform and serve as a vital resource for training, questions, and troubleshooting customer issues. Serve as a subject matter expert in e‑commerce advertising, guiding clients on how to drive growth. Perform deep data analysis to answer the client’s strategic questions and drive action. Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period. Collaborate with internal teams to shape new features. Take ownership of customer service requests, coordinating with technical support and engineering teams to ensure requests are addressed quickly and with a high level of satisfaction. Advise our Sales team on upselling and cross‑selling opportunities that will help our customers succeed. What You’ll Bring Bachelor’s degree, preferably in Business, Marketing, Communication, Economics, or a related field. 5+ total years of professional work experience. 3+ years of experience running paid media, specifically managing Amazon DSP campaigns, in a consulting or agency role or for a large brand. Experience managing Amazon DSP campaigns and using Amazon Marketing Cloud (AMC) to perform campaign analysis, plus experience on other advertising platforms such as Amazon Sponsored Ads, Walmart DSP, and The Trade Desk is a plus. Experience managing display marketing budgets in the multi‑million dollar range. Ability to deliver compelling presentations tailored to executive‑level audiences, effectively communicating complex concepts and strategic insights with clarity and confidence. Well versed in bid and budget management, content optimization, and promotion planning. Analytical problem‑solving skills with advanced Excel proficiency. Project management experience and ability to anticipate and mitigate risks. Proven experience working with VP, SVP, and C‑level executives of enterprise‑level companies. Excellent presentation and communication skills, both oral and written. Track record of retaining and renewing enterprise customers in the SaaS space. Base pay range: USD 120,600 – 147,800 per year, plus an annual bonus with a target of 15% based on performance. Additional compensation includes long‑term incentives through company stock options. Benefits Comprehensive medical, vision, and dental coverage. Short‑ and long‑term disability insurance. Life insurance. Paid parental leave. Monthly reimbursements for gym, phone, and internet. 13 paid company holidays in the 2026 calendar year and unlimited PTO. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. #J-18808-Ljbffr CommerceIQ