Client Support Specialist

Job Description

Job Description

We are hiring a Client Support Specialist to join the Catalpa Health team. As a Client Support Specialist with Catalpa Health, you will be an integral team member who helps us to deliver outstanding customer service experiences to our patients and providers.

Who We Are:

Catalpa Health is a pediatric mental health non-profit organization serving over 7,800 children in the Fox Valley annually. Our team members work diligently to meet the needs of our clients, offering families the support they need at the right time, close to home. Our vision to inspire hope and provide world-class mental health care is our driving force and is realized each day through the actions of our team members.

Why Choose Catalpa Health?

Building a supportive work environment is at the heart of our values. One way of expressing that support is by providing a comprehensive whole-person benefits plan. We believe in providing resources to our team members to support them in all stages of their life’s journey.

• Competitive pay
• Multiple health insurance plans offering both FSA and HSA pre-tax savings
• Dental and vision insurance plans
• Life Insurance, Critical Illness and Accident insurance
• Short & Long-term disability
• Retirement plan with generous company match
• Dependent Care Saving Plan
• Paid Time Off, plus 9 paid holidays each year ( Full time employees earn up to 3 weeks in your first year of employment)
• Annual professional development/continuing education reimbursement program
• Wellness program providing additional resources to help our team members maintain a healthy work-life balance

Work environment:

• Casual dress code
• Centrally located and close to Fox River Mall
• Fun, supportive and dedicated staff members
• Work schedule: Monday-Friday, Day Shift

Position Description:

• Greeting clients and completing registration processes at front desk.
• Answering incoming telephone calls and making out-going telephone calls in a high-volume call center or at the clinic registration desk.
• Completing full client registration and scheduling process.
• Properly addressing client concerns and requests, routing calls and questions to the appropriate department and documenting interactions in Epic.

Skills Needed:

• Positive attitude and excellent communication skills
• Ability to work effectively and cooperatively with staff, clients and families
• Proficient with MS Office applications
• EPIC experience preferred

Education/Experience:

• High School Diploma or equivalent
• 1+ Years of recent experience in customer service in a health clinic setting

Interested candidates should submit a resume and contact information at our Catalpa Health Career page at

Catalpa Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.