Country Manager

Job Posting

Role description:

• Drive OAT Tour Products in South Korea to meet Excellence Goals
• Report to: VP Regional General Manager East & North Asia

What we offer:

• Competitive salary package
• Vacation 15 days
• Incentive Bonus based on targeted results
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
• Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price
• Referral Bonus
• Full training program onsite
• Unique Corporate Culture
• Working as part of an international team (exposure to colleagues in worldwide offices)
• Great opportunity to learn about all aspects of travel business and streamline your career

Position Requirements and Qualifications:

• Audit products with GCC Brand Guidelines and develop product change proposals to bring into guidelines and achieve regional excellence goals
• Review all Travelers Surveys and Web Forum comments, Product Scorecards, End of Trip Reports to develop Quality Action Plans and/or Product Change Proposals to achieve regional excellence goals
• Drive the growth of each individual member in the organization
• Drive the achievement of Excellence goals of all products in South Korea via day-to-day operations
• Work together with Asia buyers and operation team, to create, build, and maintain strong, long-term relationships with vendors, drive resolutions of operational/vendor issues to ensure excellent quality of vendors
• Ride along tours to meet Travelers, tour guides and vendors onsite to collect live feedback, raise and resolve Hot Issues and drive implementation of product changes and Quality driven actions
• Develop and lead hiring plan to hire Tour Guides based on their culture fit with our company values (skills and experiences are second)
• Develop and lead training and coaching plans to train, coach tour guides via online meetings and in person meetings to drive their consistent performance
• Ride along with Tour Guides while on tour to support their performance
• Drive Tour Assignment based on Tour Guides performance and company needs
• Offer 24/7 emergency support for all Tour Guides
• Create and distribute Monthly Newsletter to Tour Guides
• Manage all administrative duties
• Be responsible for the excellent quality of day-to-day operations of all products in South Korea
• Maintain/identify/develop "Grand Circle Foundation" and "Day in The Life" sites, drive grant proposals and implementation in partnership with site leaders
• Closely monitor the quality of the vendors and provide alternatives to Buyer/RGM
• Own the regional budget for hiring/training on yearly basis

Qualifications:

• South Korean nationality, excellent English verbal and written communication
• Minimum 5 years of experiences in international travel trade
• Strong leadership, communication, interpersonal skill, people management, risk management, and change management
• Result-oriented, attention to details, and quality focus